HIKVISION ERI-Q104-P4

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Quick Start Guide (QSG): ERI-Q10x-Px NVR

Hikvision USA Inc., 18639 Railroad St., City of Industry, CA 91748, USA • Hikvision Canada, 4848 rue Levy, Saint Laurent, Quebec, Canada, H4R 2P1

Telephone: +1-909-895-0400 • Toll Free in USA: +1-866-200-6690 • E-Mail: sales.usa@hikvision.com • www.hikvision.com

Technology Co., Ltd., or its subsidiaries (hereinafter referred to as “Hikvision”).

This user manual (hereinafter referred to as “Manual”) cannot be reproduced, changed, translated, or distributed, partially or wholly, by any means, without the prior written

permission of Hikvision. Unless otherwise stipulated, Hikvision does not make any warranties, guarantees, or representations, express or implied, regarding the Manual.

About this Manual: The Manual includes instructions for using and managing the product. Pictures, charts, images, and all other information hereinafter are for description and

explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version on the

company Website (http://www.hikvision.com/us). Use this Manual under the guidance of professionals.

Trademarks Acknowledgement

and other Hikvision trademarks and logos are the properties of Hikvision in various jurisdictions. Other trademarks and logos mentioned below are the properties

of their respective owners.

Legal Disclaimer: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE, AND FIRMWARE, IS

PROVIDED “AS IS,” WITH ALL FAULTS AND ERRORS, AND HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION,

MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL HIKVISION,

ITS DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING,

AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA OR DOCUMENTATION, IN CONNECTION WITH THE

USE OF THIS PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS. HIKVISION SHALL NOT TAKE ANY

RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE, OR OTHER DAMAGES RESULTING FROM CYBER ATTACK, HACKER ATTACK, VIRUS

INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED.

SURVEILLANCE LAWS VARY BY JURISDICTION. CHECK ALL RELEVANT LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT

YOUR USE CONFORMS TO THE APPLICABLE LAW. HIKVISION SHALL NOT BE LIABLE IN THE EVENT THAT THIS PRODUCT IS USED FOR ILLEGITIMATE PURPOSES.

IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS.

Regulatory Information

FCC Information

FCC Compliance: This equipment has been tested and found to comply with the limits for a digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide

reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency

energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential

area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

FCC Conditions: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

This device may not cause harmful interference.

This device must accept any interference received, including interference that may cause undesired operation.

EU Conformity Statement

This product and, if applicable, the supplied accessories too are marked with “CE” and comply therefore with the applicable harmonized European standards listed

under the EMC Directive 2004/108/EC, the RoHS Directive 2011/65/EU.

2012/19/EU (WEEE Directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling,

return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see:

www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product

documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg).

For proper recycling, return the battery to your supplier or to a designated collection point. For more information

see: www.recyclethis.info.

Industry Canada ICES-003 Compliance: This device meets the CAN ICES-3 (A)/NMB-3(A) standards requirements.

Safety Instruction: These instructions are intended to ensure that the user uses the product correctly to avoid danger or property loss. The precautions are divided into “Warnings”

and “Cautions.”

WARNINGS: Follow these safeguards to prevent serious injury or death; serious injury or death may occur if any of the warnings are neglected.

• Proper configuration of all passwords and other security settings is the responsibility of the installer and/or end-user.

• In the use of the product, you must be in strict compliance with the electrical safety regulations of the nation and region. Refer to technical specifications for detailed information.

• Input voltage should meet both the SELV (Safety Extra Low Voltage) and the Limited Power Source with 24 VAC or 12 VDC according to the IEC60950-1 standard. Refer to

technical specifications for detailed information.

• Do not connect several devices to one power adapter as adapter overload may cause over-heating or a fire hazard.

• Make sure that the plug is firmly connected to the power socket. When the product is mounted on wall or ceiling, the device shall be firmly fixed.

• If smoke, odor, or noise rise from the device, turn off the power at once and unplug the power cable, and then contact the service center.

CAUTIONS: Follow these precautions to prevent potential injury or material damage; injury or equipment damage may occur if any of the cautions are neglected.

• Make sure the power supply voltage is correct before using the device.

• Do not drop the device or subject it to physical shock.

• If cleaning is necessary, use clean cloth with a bit of ethanol and wipe it gently. If the device will not be used for an extended period, protect it from dirt.

• Do not place the device in extremely hot, cold, dusty, or damp locations, and do not expose it to high electromagnetic radiation. Do not operate product in outside of its stated

environmental specs.

• To avoid heat accumulation, good ventilation is required for the operating environment.

• Keep the device away from liquids while in use.

• While in delivery, the device shall be packed in its original packing, or packing of the same durability.

• Regular part replacement: some equipment parts (e.g., electrolytic capacitor) shall be replaced regularly according to their average endurance time. The average time varies

because of differences between operating environments and usage history, so regular checking is recommended for all users. Contact your dealer for more details.

• Improper use or replacement of the battery may result in hazard of explosion. Replace with the same or equivalent type only. Dispose of used batteries according to the

instructions provided by the battery manufacturer.

• If the product does not work properly, contact your dealer or the nearest service center. Never attempt to disassemble the device yourself. (We shall not assume any

responsibility for problems caused by unauthorized repair or maintenance.)

Main Page

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Summary

Regulatory Information

FCC Information

Details FCC compliance for digital devices and operating conditions.

EU Conformity Statement

Covers CE marking, EMC, RoHS, WEEE, and battery directives for EU compliance.

Industry Canada ICES-003 Compliance

States compliance with Industry Canada standards for digital devices.

Safety Instructions

General Warnings

Crucial safety precautions to prevent serious injury or death, including password security and electrical safety.

General Cautions

Precautions to prevent potential injury or material damage, covering environmental, handling, and maintenance.

Whats in the Box

Included Components

Lists all items included in the NVR package, such as NVR, mouse, power supply, cables, and QSG.

Installation Tips

Installation Guidelines

Provides tips for cable routing, grounding, and environmental conditions for NVR installation.

Front Panel

Front Panel Indicators

Explains the status and function of the NVR's front panel LED indicators.

Rear Panels

Rear Panel Connections

Details the various ports and connectors on the rear of the NVR, including LAN, VGA, HDMI, USB, and power.

Connecting Devices

Device Connection Steps

Outlines the steps to connect power supply, LAN, monitor, mouse, and audio to the NVR.

Startup

Initial Startup Procedure

Explains the importance of proper startup and recommends using a UPS for the NVR.

Device Activation

Setting Admin Password

Guides on setting a strong admin password for initial device activation and security.

Unlock Pattern for Login

Instructions for creating and using a graphical unlock pattern for device login.

User Login

Logging into the NVR

Steps to log in to the NVR using username and password after activation.

Startup Wizard

Initial Setup Wizard

Describes the step-by-step wizard that guides users through basic NVR settings upon first boot.

Initialize Hard Drive

HDD Initialization Process

Explains how to initialize HDDs, including selecting drives and pressing INIT.

Set Date and Time

Date and Time Configuration

Details how to set the date, time, and time zone for the NVR.

User Logout, Shutdown, and Reboot

Device Power Management

Instructions on how to log out, shut down, or reboot the NVR device.

Network Settings

General Network Configuration

Guides on configuring IP address, subnet mask, default gateway, and DNS server settings.

Remote Viewing Ports

Explains how to access the "More Settings" tab for port forwarding for remote access.

Network Settings (continued)

Port Forwarding Setup

Details how to configure port forwarding on the router for external network access.

Set Up Hik-Connect P2 P Cloud Service

Enabling Hik-Connect

Steps to enable Hik-Connect P2P service, including verification codes and service terms.

Set Up Hik-Connect P2 P Cloud Service (continued)

Adding Device to Hik-Connect App

Guides on adding the NVR to the Hik-Connect mobile app using QR code or serial number.

Add IP Cameras

Connecting IP Cameras

Instructions for adding online IP cameras to the NVR via Live View menu.

Add IP Cameras (continued)

IP Camera Management Interface

Explains the interface for managing connected IP cameras, including adding, editing, and playing.

Live View

Interpreting Live View Icons

Explains icons in Live View mode indicating record status, alarm, and event information.

Recording Settings

Configuring Recording Modes

Details setting up Instant Record and All-Day Record types for the NVR.

Playback

Video Playback Operations

Guides on how to playback recorded video files and pictures using the NVR interface.

Accessing by Web Browser

Web Browser Login and Setup

Instructions for accessing the NVR via web browser, including activation and plugin installation.

Back Up Video Recordings and Clips

Clipping and Exporting Video

Steps to clip, manage, and export recorded video clips to a USB device.

Back Up Video Recordings and Clips (continued)

Locking Video Clips

Instructions on how to lock video clips to prevent them from being erased.

Backing Up Video Clips

Details the process of selecting and exporting video clips to backup devices like USB drives.

HIKVISION ERI-Q104-P4 Specifications

General

Model	ERI-Q104-P4
Channel Number	4
Video Compression	H.265+/H.265/H.264+/H.264
USB Interface	2 × USB 2.0
Operating Temperature	-10 °C to 55 °C (14 °F to 131 °F)
Operating Humidity	10% to 90%
Video Input	4-ch
Hard Drive Support	1 SATA interface
Network Interface	1 RJ45 10M/100M self-adaptive Ethernet interface
PoE Ports	4 × RJ45 self-adaptive 10/100 Mbps Ethernet interfaces