7 Gateways for building management systems
HARC-BX E
TCGB0106 rev.0 - 12/2014
688688
7.4.6  Troubleshooting 
The following table shows the possible troubleshooting actions to be carried out in the event of unit malfunction. 
Make sure that the power supply is disconnected before starting any check.
No. Phenomenon Check points Action
1
The HARC-BX 
E does not start 
up although the 
power supply is 
turned on.
(No indication in 
the 7-segment 
display).
Check that the electricity cable is connected. Connect the electricity cable.
Check that it supplies electricity.
Measure the power supply voltage. If the voltage meas-
urement exceeds the normal range of 100~240±10%[V], 
the wiring systems and procedures should be inspected 
and examined.
Check if the power supply is turned on (PWRs 
ON).
If the pilot light is off there may be a fault in the internal 
power supply. Contact your nearest service centre.
Check whether the screws on the power supply 
are loose.
Tighten them.
Check if the LED (PWR or transmission display) 
is on.
Check the transmission circuit of the air conditioning 
systems with the self-check function. Then check if the 
monobloc air conditioning transmission circuit is operat-
ing normally.
Check if the LED (LON or transmission display) 
is on.
Check the upper transmission circuit with the self-check 
function. Then check if the upper transmission circuit is 
operating normally.
Check if the LED (LON or transmission display) 
is ashing at regular intervals (from 1 to 2 sec.).
The ashing indicates that there could be a fault in the 
internal power supply. Contact your nearest service 
centre.
2
The HARC-BX E 
does not identify 
the air condition-
ing even though 
the power supply 
is on. 
(“11” appears on 
the 7-segment 
display).
After the “00” 
indication on 
the 7-segment 
screen with test 
mode, the ac-
tual amount of air 
conditioning units 
does not match 
with these ad-
dresses.
Check if the HARC-BX E (OP) DIP switches are 
correctly congured.
The DIP switch must be congured again following the 
installation and maintenance manual and operation 
manual on how to congure the HARC-BX E DIP switch.
Check if the air conditioning system and ad-
dress are correctly congured.
The address should be congured again as indicated in 
the installation and maintenance manual and the opera-
tion manual.
Check if the transmission cable to the air condi-
tioning units is disconnected.
Examine the cable connection.
Check if the transmission cable specied by the 
manufacturer has been used to connect to the 
air conditioning units.
Use a shielded cable or twisted and shielded pair cable 
(0.75 mm
2
).
Check if the transmission cable connected to 
the air conditioning is connected to the power 
supply cable.
Leave a minimum space of 150 mm between cables.
Check if the termination resistance of the termi-
nal and the number of the transmission cable to 
the air conditioning unit is correctly congured.
Only one termination resistance should only be cong-
ured on one system. (The resistance between cables is 
approx. 150 Ω).
Check if the transmission circuit operates nor-
mally with the self-check function.
The termination resistance should be congured in rela-
tion to the air conditioning transmission cable.
Check if the air conditioning's power supply is 
ON.
The air conditioning should be in the ON position.
Check if the transmission cable between the air 
conditioning units is disconnected.
Examine the cable connection.
Check if the LED (H-L) of the transmission dis-
play is on.
Check the transmission circuit of the air conditioning 
system with the self-check function. Then check if the air 
conditioning transmission circuit is operating normally.
Check if the LED (H-L) of the transmission dis-
play is off.
Check the transmission circuit of the air conditioning 
system with the self-check function. Then check if the air 
conditioning transmission circuit is operating normally.