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Ensure that you have the following information
handy, when you request support.
1. Hardware revision number of the CN100 controller
2. Firmware revision, both the Boot image and Application image
3. The CN100 System Release number in which the CN100 controller
was operating.
Additional information which will help the support
team to assist you better.
n Any other status or fail indications on the controller's faceplate
observed at the time of the failure or following the event.
n Detailed summary of the sequence of events leading up to the
failure.
n Operations that preceded the event, such as: load, activate, change
parameter, delete, power cycle, synchronization, switchover, and
so on.
Chapter 6 - Diagnostics and Troubleshooting
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