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CUSTOMER SUPPORT 
 
Technical Assistance  
If you need assistance installing or troubleshooting your device, please call your 
distributor or the nearest technical support office: 
North America/Canada 
Telephone:  (800) 782-4263 
E-mail:  hsmnasupport@honeywell.com 
Latin America 
Telephone:  (803) 835-8000 
Telephone:  (800) 782-4263 
E-mail:  hsmlasupport@honeywell.com 
Brazil 
Telephone: +55 (11) 5185-8222 
Fax:  +55 (11) 5185-8225 
E-mail:  brsuporte@honeywell.com 
Mexico 
Telephone:  01-800-HONEYWELL (01-800-466-3993) 
E-mail:  soporte.hsm@honeywell.com 
Europe, Middle East, and Africa 
Telephone:  +31 (0) 40 7999 393 
Fax:  +31 (0) 40 2425 672 
E-mail:  hsmeurosupport@honeywell.com 
Hong Kong 
Telephone:  +852-29536436 
Fax:  +852-2511-3557 
E-mail:  aptechsupport@honeywell.com 
Singapore 
Telephone:  +65-6842-7155 
Fax:  +65-6842-7166 
E-mail:  aptechsupport@honeywell.com 
China 
Telephone:  +86 800 828 2803 
Fax:  +86-512-6762-2560 
E-mail:  aptechsupport@honeywell.com 
Japan 
Telephone:  +81-3-3839-8511 
Fax:  +81-3-3839-8519 
E-mail:  aptechsupport@honeywell.com 
Online Technical Assistance 
You can also access technical assistance online at www.honeywellaidc.com.