3-3
Troubleshooting
HP Customer Support Services
Before Calling Support
Before calling your networking dealer or HP Support, to make the support
process most efficient, you first should have retrieved the following
information:
Information Item Information Location
• product identification, including mini-
GBICs (mini-GBIC is for the 24 port
switch only)
the front of the switch, and on labels on the
mini-GBICs (mini-GBIC is for the 24 port
switch only)
• details about the switch’s status includ-
ing the software (OS) version, a copy of
the switch configuration, and informa-
tion about port statistics
Web interface
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
your network records
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