HP 3PAR StoreServ 7450 - Accessing Replacement Videos; Parts-Only Warranty Service; Identifying a Replaceable Part; Product Label with HP Spare Part Number

NOTE: In some instances, remote support by an HP authorized service provider may be
needed to fully diagnose a part failure.
• No – The replaceable part is not available for self repair. For assistance, contact an
HP-authorized service provider to replace the part. These parts include the drive and node
enclosures, the I/O modules, PCMs, and internal components of the controller node in the HP
3PAR StoreServ 7450 systems.
Types of CSR components include:
• Disk drive
• Controller node
• Small Form-Factor Pluggable Transceiver (SFP)
Accessing Replacement Videos
HP produced videos of the procedures to assist you in replacing components. To view the videos,
go to the HP Customer Self Repair Services Media Library website and navigate to your product:
http://www.hp.com/go/sml
Parts-only Warranty Service
Your HP Limited Warranty may include a parts-only warranty service. Under the terms of parts-only
warranty service, HP provides replacement parts free of charge. For parts-only warranty service,
CSR part replacement is mandatory. If you request HP to replace these parts, you are charged for
the travel and labor costs of this service.
Identifying a Replaceable Part
Parts have a nine-character spare part number on their labels. For some spare parts, the part
number is available in the system. Alternatively, the HP call center can assist in identifying the
correct spare part number.
Figure 28 Product label with HP Spare part number
Identifying a Replaceable Part 27