An optical drive cannot read a CD or DVD disc.
Cause Solution
Windows does not detect the DVD-ROM drive. 1. Use Device Manager to remove or uninstall the device.
2. Restart the computer and let Windows detect the device.
The disc is damaged or corrupted. Obtain a replacement disk.
Cannot eject a disc.
Cause Solution
The disc is not properly seated in the drive. Shut down the computer and insert a thin metal rod into the
emergency eject hole and push firmly. Slowly pull the tray out
from the drive until the tray is fully extended, then remove the
disc.
Solving Front Panel Component Problems
If you encounter problems with devices connected to the front panel, refer to the common causes and
solutions listed in the following table.
Table C-12 Solving Front Panel Component Problems
A USB device is not recognized by the computer.
Cause Solution
The device does not have power. If the USB device requires AC power, be sure one end is
connected to the device and one end is connected to a live
outlet.
The headphone or microphone is not working.
Cause
Solution
The cable from the device to the computer is faulty. Replace the cable.
The correct driver is not installed. Reinstall the driver and restart the computer.
Table C-11 Solving CD-ROM and DVD Problems (continued)
Solving Front Panel Component Problems 79
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