Solving Hard Drive Problems
Table C-3 Solving Hard Drive Problems
Drive not found (identified).
Cause
Solution
Cable could be loose. Check cable connections.
The system may not have automatically recognized a newly
installed device.
●
Boot and press F10 to launch the HP Setup Utility.
●
Select Device Configuration from the Storage menu, and
determine whether the device is listed.
If the device is not listed, the cable connection might be loose
or the drive might be faulty.
The drive’s SATA controller is disabled in HP Setup. Reconnect the power cable and ensure that all four pins are
connected.
Drive responds slowly after initial power up. Run Computer Setup and increase the POST Delay in
Advanced > Power-On Options.
Nonsystem disk/NTLDR missing message.
Cause Solution
The system is trying to start from the hard drive but the hard
drive may have been damaged.
Try to reboot the computer from another bootable device, such
as a diskette or USB disk-on-key. If the operating system boots
from the new device, either the hard drive is defective or the
boot block is corrupted.
System files missing or not properly installed. 1. Insert a bootable media device into the drive and restart
the computer.
2. Verify that the hard drive is partitioned and formatted.
3. Install system files for the appropriate operating system,
if necessary.
Hard drive boot has been disabled in Computer Setup. Run the Computer Setup utility and enable the hard drive entry
in the Storage > Boot Order list.
72 Appendix C Troubleshooting Without Diagnostics
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