Support and other resources 43
Support and other resources
Accessing Hewlett Packard Enterprise Support
• For live assistance, go to the Contact Hewlett Packard Enterprise Worldwide website
(http://www.hpe.com/assistance).
• To access documentation and support services, go to the Hewlett Packard Enterprise Support
Center website (http://www.hpe.com/support/hpesc).
Information to collect
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Accessing updates
• Some software products provide a mechanism for accessing software updates through the product
interface. Review your product documentation to identify the recommended software update
method.
• To download product updates, go to either of the following:
o Hewlett Packard Enterprise Support Center Get connected with updates page
(http://www.hpe.com/support/e-updates)
o Software Depot website (http://www.hpe.com/support/softwaredepot)
• To view and update your entitlements, and to link your contracts and warranties with your profile, go
to the Hewlett Packard Enterprise Support Center More Information on Access to Support Materials
page (http://www.hpe.com/support/AccessToSupportMaterials).
IMPORTANT: Access to some updates might require product entitlement when accessed
through the Hewlett Packard Enterprise Support Center. You must have an HP Passport set up
with relevant entitlements.
Websites
• Hewlett Packard Enterprise Information Library (http://www.hpe.com/info/enterprise/docs)
• Hewlett Packard Enterprise Support Center (http://www.hpe.com/support/hpesc)
• Contact Hewlett Packard Enterprise Worldwide (http://www.hpe.com/assistance)
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