Chapter 9 Support and other resources 69
Chapter 9
Support and other resources
Accessing Aruba support
Be sure to collect the following information before contacting Support:
• Technical support registration number (if applicable)
• Product name, model or version, and serial number
• Operating system name and version
• Firmware version
• Error messages
• Product-specific reports and logs
• Add-on products or components
• Third-party products or components
Other useful sites
Other websites that can be used to find information:
Accessing updates
You can access updates from the Aruba Support Portal or the HPE My Networking Website.
Aruba Support Portal
https://asp.arubanetworks.com/downloads
If you are unable to find your product in the Aruba Support Portal, you may need to search My Networking, where
older networking products can be found:
Aruba Support Services https://www.arubanetworks.com/support-services/
Aruba Support Portal https://asp.arubanetworks.com/
North America telephone 1-800-943-4526 (US & Canada Toll-Free Number)
+1-408-754-1200 (Primary - Toll Number)
+1-650-385-6582 (Backup - Toll Number - Use only when all other
numbers are not working)
International telephone https://www.arubanetworks.com/support-services/contactsupport/
Airheads social forums and
Knowledge Base
https://community.arubanetworks.com/
Software licensing https://lms.arubanetworks.com/
End-of-Life information https://www.arubanetworks.com/support-services/end-of-life/
Aruba software and documentation https://asp.arubanetworks.com/downloads
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