Service Reference Guide, dc5000 360201-002 D–9
Troubleshooting Without Diagnostics
Solving Display Problems
Solving Display Problems
Problem Cause Solution
Blank screen (no video). The cable connections
are not correct.
Check the cable connections from
the monitor to the computer and to
the electrical outlet.
Screen blanking utility
installed or energy
saver features enabled.
Press any key or click the mouse
button and, if set, type your
password.
System ROM is bad;
system is running in
FailSafe Boot Block
mode (indicated by
eight beeps).
Reflash the ROM using a ROMPaq
diskette.
Fixed-sync monitor will
not sync at the
resolution chosen.
Ensure that the monitor can accept
the same horizontal scan rate as the
resolution chosen.
Computer is in
standby mode.
Press the power button to resume
from standby mode.
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CAUTION: When attempting to resume from standby mode, do not hold down the
power button for more than four seconds. Otherwise, the computer will shut down
and you will lose your data.
Monitor cable plugged
into the wrong
connector.
If the computer system has both
an
integrated graphics connector
and a PCI expansion card
connector, plug the monitor cable
into the PCI card connector.
Monitor settings in the
computer are not
compatible with the
monitor.
1. Restart the computer and press
F8 during startup when you see
“Press F8” in the bottom right
corner of the screen.
2. Using the keyboard arrow keys,
select Enable VGA Mode
and press Enter.
3. In Windows Control Panel,
double-click the Display icon
and select the Settings tab.
4. Use the sliding control to reset
the resolution.
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