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HP E24t G5

HP E24t G5
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Maintenance and Service Guide
E24t G5 model
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
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HP E24t G5 Specifications

General IconGeneral
Color gamut99 %
Pixel pitch0.27 x 0.27 mm
Screen shapeFlat
Display diagonal23.8 \
Anti-glare screenYes
Display technologyLED
Native aspect ratio16:9
Vertical scan range50 - 75 Hz
Maximum refresh rate75 Hz
Horizontal scan range30 - 85 kHz
Contrast ratio (dynamic)8000000:1
Contrast ratio (typical)1000:1
Display number of colors16.7 million colors
Display brightness (peak)300 cd/m²
Display diagonal (metric)60.5 cm
Supported graphics resolutions640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1280 x 800, 1440 x 900 (WXGA+), 1600 x 900, 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HDMI version1.4
DisplayPort version1.2
USB Type-A downstream ports quantity4
AC input voltage100 - 240 V
AC input frequency50 - 60 Hz
Power consumption (max)53 W
Power consumption (standby)0.5 W
Power consumption (typical)25 W
Operating temperature (T-T)5 - 35 °C
Operating relative humidity (H-H)20 - 80 %
Package depth140 mm
Package width621 mm
Package height400 mm
Package weight8370 g
Pivot angle-90 - 90 °
Tilt angle range-5 - 23 °
Height adjustment150 mm
Panel mounting interface100 x 100 mm
Product colorBlack
Country of originChina
Market positioningBusiness
Built-in speaker(s)No
Sustainability certificatesENERGY STAR
Weight and Dimensions IconWeight and Dimensions
Depth (with stand)211 mm
Width (with stand)539.4 mm
Height (with stand)507 mm
Weight (with stand)5770 g
Depth (without stand)75 mm
Height (without stand)322.6 mm
Weight (without stand)3750 g

Summary

Getting Started

Important Safety Information

Essential safety precautions for service personnel to prevent injury and equipment damage.

Service Information and Precautions

Key service guidelines and precautions for trained technicians performing maintenance.

RoHS Compliance Requirements

Details on RoHS regulations for products and replacement parts in the EU and other regions.

General Product Descriptions

Overview of the monitor's general information and the two defined service levels.

Firmware Update Procedures

Guidance on checking for and applying firmware updates for the monitor.

Returning Product to Customer

Steps for ensuring product safety and readiness before returning it to the customer.

Monitor Features

Front Component Identification

Visual guide and descriptions of components located on the front panel of the monitor.

Rear Component Identification

Visual guide and descriptions of components located on the rear panel of the monitor.

Locating Serial and Product Numbers

Instructions on how to find the monitor's serial and product numbers on the rear label.

Illustrated Parts Catalog

Ordering Replacement Parts

Information on purchasing specific parts like power boards and connectors from HP and distributors.

Removal and Replacement Procedures

Disassembly Preparation Guide

Essential steps, equipment, and materials required before disassembling the monitor.

Rear Cover Removal Steps

Detailed, step-by-step instructions for safely removing the monitor's rear cover.

Power Board Replacement Procedure

Comprehensive guide for safely removing and installing the monitor's power board.

Connector Repair Guide

Detailed instructions for repairing damaged HDMI, DisplayPort, and USB connectors.

Post-Repair Function Testing

Procedures for testing all monitor functions to ensure proper operation after repairs.

Support and Troubleshooting

General Troubleshooting Solutions

A list of common monitor problems, their causes, and recommended solutions.

Troubleshooting Advanced Issues

Solutions for specific issues like sleep mode, touch function, and OSD/Power button lockouts.

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