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6 Troubleshooting
Troubleshooting Tools
If you are having problems installing your HP NetServer, there are a number of
different tools available for troubleshooting:
• HP NetServer Information Assistant contains the following tools:
◊ Troubleshooting Information
◊ Part Information
◊ List of Error Messages and Beep Error Messages
• Navigator CD-ROM contains NetServer Utilities. At the Main Menu, select
“Access NetServer Utilities” to use the following tools:
◊ HP Diagnostic Assistant Utility: An easy-to-use hardware diagnostic
for system verification, burn-in, and rapid troubleshooting. The
Diagnostic Assistant is also located on a flexible disk mounted inside
your HP NetServer cabinet in a plastic pouch.
◊ Diskette Library: Enables you to conveniently generate any flexible
diskette available on the NetServer Navigator CD-ROM. For example,
you can create the following diskettes: BIOS Update, NOS Drivers,
PowerWise Assistant, and Diagnostic Assistant.
Common Installation Problems
The following sections contain general procedures to help you locate installation
problems. If you need assistance, it is recommended that you contact your reseller
first. If you need to get assistance from Hewlett-Packard, refer to Appendix D for
information on service and support.
WARNING Before removing the cover, always disconnect the power cord
and unplug telephone cables. Disconnect telephone cables to
avoid exposure to shock hazard from telephone ringing
voltages. Disconnect the power cord to avoid exposure to high
energy levels that may cause burns when parts are short-
circuited by metal objects such as tools or jewelry.
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