IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer,
inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Table 2-12 Service label components and their descriptions
Component
(1) HP product name
(2) Warranty period
(3) Product ID
(4) Serial number
Table 2-13 Service label components and their descriptions
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
ENWW Labels 17
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