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HP ENVY PRO User Manual

HP ENVY PRO
112 pages
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HP ENVY PRO Curved All-in-One Desktop PC
Maintenance & Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

Table of Contents

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HP ENVY PRO Specifications

General IconGeneral
ProcessorIntel Core i5 or i7
GraphicsIntel UHD Graphics
Operating SystemWindows 10 Home or Pro
PortsHDMI, Ethernet
WirelessWi-Fi 6 (802.11ax), Bluetooth 5.0

Summary

Product Features

Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge Information

Information on preventing damage from static electricity discharge.

Personal Safety and Grounding

Precautions and methods for preventing static damage to equipment and workspace.

Removal and Replacement Procedures

Preparing for Disassembly

Steps to follow before disassembling the computer to ensure safety and prevent damage.

Display Panel Removal

Detailed instructions for removing the computer's display panel.

Hard Drive Removal

Instructions for removing the computer's hard drive.

System Board Removal

Detailed instructions for removing the computer's system board.

Updating SMBIOS Information

Steps to reprogram SMBIOS information after system board replacement.

Processor Removal

Information and instructions for removing the computer's processor.

Computer Setup (F10) Utility

Computer Setup (F10) Utilities Overview

Overview of the capabilities and functions of the Computer Setup utility.

Accessing and Using Computer Setup

Step-by-step guide on how to access and navigate the Computer Setup utility.

Computer Setup - Security Options

Options within Computer Setup for setting passwords and security features.

Recovering Configuration Settings

How to save and restore system configuration settings using Computer Setup.

Using HP PC Hardware Diagnostics (UEFI)

HP PC Hardware Diagnostics Overview

Introduction to the HP PC Hardware Diagnostics tool for testing hardware functionality.

Troubleshooting Without Diagnostics

Solving General Problems

Common general problems and their respective solutions.

Solving Hardware Installation Problems

Steps to resolve issues encountered when installing new hardware.

Solving Network Problems

Common causes and solutions for network connectivity issues.

Solving Memory Problems

Common causes and solutions for memory-related issues in the computer.

Solving USB Flash Drive Problems

Common causes and solutions for issues with USB flash drives.

Solving Internet Access Problems

Common causes and solutions for problems accessing the Internet.

Solving Software Problems

Common causes and solutions for software-related issues.

System Backup and Recovery

Backing Up, Restoring, and Recovering in Windows 10

Processes for creating backups and restoring the system in Windows 10.

Creating Recovery Media and Backups

Methods for creating recovery media and system backups.

System Restore and Recovery Options

Overview of various system recovery options available to the user.

Recovering Using HP Recovery Manager

Detailed steps for recovering the computer using HP Recovery Manager.

Preparing for System Recovery

Important information and prerequisites before starting the system recovery process.

POST Error Messages and Diagnostic Codes

Password Security and Resetting CMOS

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