HP ENVY x360

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Maintenance and Service Guide

SUMMARY

This guide provides information about spare parts, removal and replacement of parts, security,

backing up, and more.

Main Page

Table of Contents5
1 Product Description9
2 Getting to Know Your Computer14
Right Side14
Left Side15
Rear17
Display18
Low Blue Light Mode (Select Products Only)18
Keyboard Area19
Touchpad Settings and Components19
Touchpad Settings19
Adjusting Touchpad Settings20
Turning on the Touchpad20
Touchpad Components20
Lights21
Special Keys23
HP Hubs Launcher (Select Products Only)24
Bottom25
Labels26
3 Illustrated Parts Catalog29
Computer Major Components29
Display Assembly Subcomponents32
Miscellaneous Parts35
4 Removal and Replacement Procedures Preliminary Requirements37
Tools Required37
Service Considerations37
Plastic Parts37
Cables and Connectors37
Drive Handling38
Electrostatic Discharge Information38
Generating Static Electricity39
Preventing Electrostatic Damage to Equipment40
Personal Grounding Methods and Equipment40
Grounding the Work Area41
Recommended Materials and Equipment41
Cleaning Your Computer42
Enabling HP Easy Clean (Select Products Only)42
Removing Dirt and Debris from Your Computer43
Cleaning Your Computer with a Disinfectant44
Caring for Wood Veneer (Select Products Only)45
Packaging and Transporting Guidelines45
Accessing Support Information46
5 Removal and Replacement Procedures for Authorized Service Provider Parts49
Component Replacement Procedures49
Preparation for Disassembly49
Bottom Cover49
Battery51
Solid-State Drive53
Touchpad56
WLAN Module58
Speakers60
I/O Board61
OLED Board63
Fan64
Heat Sink Assembly65
System Board67
Keyboard70
Display Assembly75
Top Cover86
6 Using Setup Utility (BIOS)87
Starting Setup Utility (BIOS)87
Updating Setup Utility (BIOS)87
Determining the BIOS Version87
Preparing for a BIOS Update88
Downloading a BIOS Update88
Installing a BIOS Update89
7 Backing Up, Restoring, and Recovering90
Backing up Information and Creating Recovery Media90
Using Windows Tools for Backing up90
Using the HP Cloud Recovery Download Tool to Create Recovery Media (Select Products Only)90
Restoring and Recovering Your System91
Creating a System Restore91
Restoring and Recovery Methods91
Recovering Using HP Recovery Media92
Changing the Computer Boot Order92
Using HP Sure Recover (Select Products Only)93
8 Using HP PC Hardware Diagnostics94
Using HP PC Hardware Diagnostics Windows (Select Products Only)94
Using an HP PC Hardware Diagnostics Windows Hardware Failure ID Code94
Accessing HP PC Hardware Diagnostics Windows94
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant95
Accessing HP PC Hardware Diagnostics Windows from the Start Menu (Select Products Only)95
Downloading HP PC Hardware Diagnostics Windows95
Downloading the Latest HP PC Hardware Diagnostics Windows Version from HP95
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store96
Downloading HP Hardware Diagnostics Windows by Product Name or Number (Select Products Only)96
Installing HP PC Hardware Diagnostics Windows96
Using HP PC Hardware Diagnostics UEFI97
Using an HP PC Hardware Diagnostics UEFI Hardware Failure ID Code97
Starting HP PC Hardware Diagnostics UEFI97
Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive98
Downloading the Latest HP PC Hardware Diagnostics UEFI Version98
Downloading HP PC Hardware Diagnostics UEFI by Product Name or Number (Select Products Only)98
Using Remote HP PC Hardware Diagnostics UEFI Settings (Select Products Only)99
Downloading Remote HP PC Hardware Diagnostics UEFI99
Downloading the Latest Remote HP PC Hardware Diagnostics UEFI Version99
Downloading Remote HP PC Hardware Diagnostics UEFI by Product Name or Number99
Customizing Remote HP PC Hardware Diagnostics UEFI Settings100
9 Specifications101
Computer Specifications101
Display Specifications102
Solid-State Drive Specifications102
10 Power Cord Set Requirements104
Requirements for All Countries104
Requirements for Specific Countries and Regions104
11 Recycling107
Index108

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