HP ENVY x360 Maintenance And Service Guide

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery
discs. Go to http://www.hp.com/support, select your country or region, and then follow
the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on
page 83 to restore your computer before you obtain and use the HP recovery discs.
Using a recent backup can return your machine to a working state sooner than using the
HP recovery discs. After the system is restored, reinstalling all the operating system
software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of
Windows if the desktop cannot load.
HP recommends that you attempt to restore your system using the Restoring and
recovery methods on page 83.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically
or manually create restore points, or snapshots, of the system
les and settings on the
computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made
the restore point. Your personal les and documents should not be aected.
Restoring and recovery methods
After you run the rst method, test to see whether the issue still exists before you
proceed to the next method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take
several hours to complete and leave no information on your computer. It is the
safest way to reset your computer before you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP
Recovery media on page 84.
For more information about the rst two methods, see the Get Help app:
Restoring and recovery methods 83

HP ENVY x360 Specifications

General

Form factor	Clamshell
Product type	Hybrid (2-in-1)
Product color	Silver
Country of origin	China
Bus type	DMI2
Stepping	F0
Tjunction	105 °C
Processor cache	3 MB
Processor cores	2
Processor model	i5-5200U
System bus rate	5 GT/s
Processor family	Intel® Core™ i5
Processor series	Intel® Core™ i5-5200 Mobile Series
Processor socket	BGA 1168
Processor threads	4
Processor codename	Broadwell
Processor frequency	2.2 GHz
Processor cache type	Smart Cache
Configurable TDP-down	7.5 W
Processor lithography	14 nm
Processor manufacturer	Intel
Processor front side bus	- MHz
PCI Express slots version	2.0
Processor boost frequency	2.7 GHz
Processor operating modes	32-bit, 64-bit
ECC supported by processor	No
PCI Express configurations	4x1, 2x4
Thermal Design Power (TDP)	15 W
Configurable TDP-down frequency	0.6 GHz
Maximum number of PCI Express lanes	12
Motherboard chipset	-
Memory slots	1x SO-DIMM
Internal memory	8 GB
Memory form factor	SO-DIMM
Internal memory type	DDR3L-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 8 GB
HDD speed	5400 RPM
HDD interface	SATA
Storage media	HDD
Card reader integrated	Yes
Total storage capacity	1000 GB
Compatible memory cards	SD, SDHC, SDXC
Number of HDDs installed	1
Display diagonal	15.6 \
Touch technology	Multi-touch
Touchscreen type	Capacitive
Native aspect ratio	16:9
Display number of colors	16.78 million colors
Intel® Virtualization Technology (Intel® VT)	VT-d, VT-x
On-board graphics card ID	0x1616
Discrete graphics card model	Not available
On-board graphics card model	Intel® HD Graphics 5500
On-board graphics card family	Intel® HD Graphics
On-board graphics card memory	3.749 GB
Maximum on-board graphics card memory	16 GB
On-board graphics card base frequency	300 MHz
On-board graphics card DirectX version	11.2
Number of discrete graphics cards installed	0
On-board graphics card dynamic frequency (max)	900 MHz
Front camera resolution	1280 x 720 pixels
WWAN	Not installed
Wi-Fi standards	Wi-Fi 5 (802.11ac)
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Pointing device	Touchpad
Operating system installed	Windows 8.1
Operating system architecture	64-bit
Processor code	SR23Y
Processor ARK ID	85212
Processor package size	40 x 24 x 1.3 mm
Supported instruction sets	AVX 2.0, SSE4.1, SSE4.2
Intel Identity Protection Technology version	1.00
Battery capacity	48 Wh
Battery life (max)	- h
Number of battery cells	3
AC adapter power	45 W
AC adapter frequency	50 - 60 Hz
AC adapter input voltage	100 - 240 V
Cable lock slot type	Kensington
Operating shock	40 G
Operating altitude	0 - 3050 m
Non-operating shock	240 G
Operating vibration	1.043 G
Non-operating altitude	0 - 4570 m
Non-operating vibration	3.5 G
Storage temperature (T-T)	-15 - 60 °C
Operating temperature (T-T)	0 - 35 °C
Operating relative humidity (H-H)	10 - 90 %
Sustainability certificates	RoHS, EPEAT Silver, ENERGY STAR

Weight and Dimensions

Depth	250 mm
Width	382 mm
Height	23.9 mm
Weight	2290 g