Table 7 Data communication requirements
Column HeadColumn Head
For the C-Track Internet connectivity, Hewlett Packard
Enterprise representatives will help you obtain and set
Internet connectivity infrastructure for C-Track
Internetbased remote support option.
up/order the necessary infrastructure, including your
choice of router configurations, a supported CMS
management server, and access to SMTP server
(optional) and DNS servers, in order to support reliable
file transfer and serve the overall objectives of the remote
support solution. An Hewlett Packard Enterprise
representative will configure C-Track , see “C-Track”
(page 18) or contact your Hewlett Packard Enterprise
representative.
Needed to connect the HPE system to an available
Ethernet port on the customer's LAN. To ensure network
A twisted pair (Cat 5) cable.
security, consult with an Hewlett Packard Enterprise
representative and your network administrator before
selecting the appropriate location of your LAN drop.
Needed to allow your staff and Hewlett Packard Enterprise
representatives to communicate inside and outside your
site.
A public voice phone line near the disk array.
C-Track
The C-Track remote support solution detects and reports events to the Hewlett Packard Enterprise
Support Service. C-Track transmits heartbeats, SIMs, and configuration information for remote
data collection and monitoring purposes. C-Track also enables the Support Service to remotely
diagnose issues and perform maintenance (if the customer allows the remote maintenance). The
C-Track solution offers Internet connectivity only. If you choose the Internet-based remote support
solution, additional infrastructure and site preparation are required. Additional preparation may
include server and router requirements, which you and Hewlett Packard Enterprise may be
responsible for implementing.
Insight Remote Support
Hewlett Packard Enterprise strongly recommends that you install HPE Insight Remote Support
software to complete the installation or upgrade of your product and to enable enhanced delivery
of your Hewlett Packard Enterprise Warranty, Care Pack Service or Hewlett Packard Enterprise
contractual support agreement. Insight Remote Support supplements your monitoring, 24x7 to
ensure maximum system availability by providing intelligent event diagnosis, and automatic,
secure submission of hardware event notifications to Hewlett Packard Enterprise, which will
initiate a fast and accurate resolution, based on your product’s service level. Notifications may
be sent to your authorized Hewlett Packard Enterprise Channel Partner for on-site service, if
configured and available in your country. The Insite Remote Support products available for the
P9500 disk arrays are described in Table 8 (page 18).
Table 8 XP9500 disk array remote support products
ApplicationDescriptionProduct
For customers that fully commit to use
Hewlett Packard Enterprise Remote
XP/XP9500 Remote Device Access
Support
AE241A
Support. It uses Insight Remote
Support for XP7 Remote Device
Monitoring utilizing LAN/Internet
connectivity and Remote Device
Access Support. This configuration is
required to meet the objectives of XP
disk array’s Internet connectivity with
18 Installation requirements
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