HP M27h User Manual

20
Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-2: Solving common problems
Problem Possible cause Solution
Screen is blank
or video is
flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the Power button has
no effect, press and hold the power
button for 10 seconds to disable the
Power button lockout feature.
Video cable is improperly connected. Connect the video cable properly.
System is in Sleep mode. Press any key on the keyboard or move
the mouse to exit Sleep mode.
Video card is incompatible. Open the OSD menu and select the Input
Control menu. Set Auto-Switch Input to
Off and manually select the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low. Open the OSD menu and select
Brightness to adjust the brightness
scale as needed.
Check Video
Cable is
displayed on
screen.
Monitor video cable is disconnected. Connect the appropriate video signal
cable between the computer and monitor.
Be sure that the computer power is off
while you connect the video cable.
Input Signal
Out of Range is
displayed on
screen.
Video resolution and/or refresh rate are
set higher than what the monitor
supports.
Change the settings to a supported
setting.
The monitor is
off, but it did not
seem to enter
into Sleep
mode.
The monitor’s power saving control is
disabled.
Open the OSD menu and select Power
Control > Auto-Sleep Mode and set
auto-sleep to On.
On-Screen
Menus are
Locked is
displayed.
The monitor’s OSD lock function is
enabled.
Press and hold the Menu button on the
front bezel to 10 seconds to disable the
OSD lockout function.
Power Button
is Locked is
Displayed
The monitor’s power button is locked. Press and hold the power button for 10
seconds to disable the power button lock
function.
No low-power
sleep mode
The monitor’s power button is locked. Press and hold the power button for 10
seconds to disable the power button lock
function.

HP M27h Specifications

General

Color depth	8 bit
Color gamut	99 %
Screen shape	Flat
Pixel density	82 ppi
Display diagonal	27 \
Surface hardness	3H
Anti-glare screen	Yes
Native aspect ratio	16:9
Maximum refresh rate	75 Hz
Contrast ratio (typical)	1000:1
Display number of colors	16.7 million colors
Display diagonal (metric)	68.6 cm
Display brightness (typical)	300 cd/m²
Supported graphics resolutions	640 x 480 (VGA), 720 x 400, 800 x 600 (SVGA), 1024 x 768 (XGA), 1280 x 1024 (SXGA), 1280 x 720 (HD 720), 1280 x 800 (WXGA), 1440 x 900 (WXGA+), 1680 x 1050 (WSXGA+), 1920 x 1080 (HD 1080)
HDMI version	1.4
AC input voltage	100 - 240 V
AC input frequency	50 - 60 Hz
Energy efficiency scale	A to G
Power consumption (max)	23 W
Power consumption (off)	0.3 W
Power consumption (standby)	0.5 W
Power consumption (typical)	16 W
Operating temperature (T-T)	5 - 35 °C
Operating relative humidity (H-H)	5 - 95 %
Package depth	126 mm
Package width	690 mm
Package height	430 mm
Package weight	6890 g
Tilt angle range	-5 - 25 °
Height adjustment	100 mm
Product color	Black
Country of origin	China
Market positioning	Home
Sustainability certificates	ENERGY STAR

Weight and Dimensions

Depth (with stand)	212.2 mm
Width (with stand)	607.9 mm
Height (with stand)	500.3 mm
Weight (with stand)	4150 g
Depth (without stand)	34.2 mm
Height (without stand)	356 mm