• Stop and restart the spooler service, or restart the print server.
Troubleshooting
The online help or Help and Support Center feature should be used to troubleshoot general and
common print-related problems. Printing help can be accessed by selecting Start > Help and Support,
then the Printers and Faxes selection under Help Contents.
The same print troubleshooting information can be accessed at http://www.microsoft.com/technet/
prodtechnol/windowsserver2003/library/ServerHelp/
2048a7ba-ec57-429c-95a3-226eea32d126.mspx
Specific print server related problems as well as other system related known issues and workarounds
are addressed in release notes. To view the latest version, visit http://www.hp.com/go/support.
Select See support and troubleshooting information and enter a product name/number. Under self-help
resources, select the manuals (guides, supplements, addendums, etc) link.
Additional references for print services
The following web sites provide detailed information for using print services with Windows Server
2003, which also applies to Windows Storage Server 2003.
• Windows Server 2003 print services home page at http://www.microsoft.com/
windowsserver2003/technologies/print/default.mspx
• Medium Business Solution for Print Services at http://www.microsoft.com/technet/itsolutions/
smbiz/mits/ps/mit_ps.mspx.
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