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HP MP9 G2 Retail System User Manual

HP MP9 G2 Retail System
143 pages
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Maintenance and Service Guide
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HP MP9 G2 Retail System

Table of Contents

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HP MP9 G2 Retail System Specifications

General IconGeneral
Product TypeDesktop
Form FactorMini PC
ProcessorIntel Core i7, i5, or i3
RAMUp to 32 GB DDR4
StorageSSD or HDD
GraphicsIntegrated Intel UHD Graphics
Operating SystemWindows 10
ConnectivityWi-Fi, Bluetooth
PortsUSB
Expansion SlotsM.2
Power Supply65W
Dimensions178 x 178 x 34 mm

Summary

Product Features

Illustrated Parts Catalog

Computer Major Components

Identifies key internal components of the computer, such as memory modules and processors.

Routine Care, SATA Drive Guidelines, and Disassembly Preparation

Electrostatic Discharge Information

Explains the risks of electrostatic discharge (ESD) and how it can damage electronic components.

Preventing Electrostatic Damage to Equipment

Provides precautions for handling and transporting static-sensitive parts and assemblies.

Personal Grounding Methods and Equipment

Details the use of wrist straps and heel straps to prevent static electricity damage.

Grounding the Work Area

Outlines precautions for preparing a safe, static-dissipative work area for servicing.

Hard Drives

Details proper handling, installation, and removal procedures for hard drives.

Removal and Replacement Procedures – Desktop Mini (DM) Chassis

Preparation for Disassembly

Covers initial safety procedures and steps required before starting hardware disassembly.

Hard Drive

Detailed steps for removing and replacing the computer's hard drive.

M.2 PCIe Solid State Drive (SSD)

Step-by-step guide for removing and installing an M.2 PCIe solid-state drive.

Processor – Intel Models

Detailed instructions for removing and installing Intel processors.

System Board

Comprehensive guide for removing and installing the main system board.

Memory

Computer Setup (F10) Utility

Computer Setup—Security

Covers security-related settings within Computer Setup, including passwords and TPM.

Troubleshooting Without Diagnostics

Solving General Problems

Addresses common issues like system lockups, date/time errors, and poor performance.

Solving Power Problems

Troubleshooting steps for intermittent power issues and automatic shutdowns.

Solving Hard Drive Problems

Diagnoses and resolves issues related to hard drive errors, disk transactions, and detection.

Solving Display Problems

Guidance on resolving display issues such as blank screens, fuzzy images, and resolution errors.

Solving Audio Problems

Troubleshooting steps for audio issues like sound cuts, no sound, or poor audio quality.

Solving Keyboard and Mouse Problems

Troubleshooting steps for unresponsive or slow keyboard and mouse performance.

Solving Network Problems

Troubleshooting connectivity issues related to network controllers, drivers, and connections.

Solving Memory Problems

Diagnoses and resolves issues related to memory installation and operation.

POST Error Messages and Diagnostic Front Panel LEDs and Audible Codes

POST Numeric Codes and Text Messages

Lists POST errors with numeric codes and text messages, and provides recommended actions.

Interpreting System Validation Diagnostic Front Panel LEDs and Audible Codes

Explains how to interpret system startup diagnostic codes indicated by LEDs and beeps.

Password Security and Resetting CMOS

Resetting the Password Jumper

Procedure for clearing administrator and power-on passwords by resetting a jumper.

Clearing and Resetting the BIOS

Steps to reset BIOS settings to factory defaults using the CMOS button.

Using HP PC Hardware Diagnostics (UEFI)

System Backup and Recovery

Backing Up, Restoring, and Recovering in Windows 10

Overview of Windows 10 tools for creating backups and recovering system data.

Creating Recovery Media and Backups

Methods for creating recovery media and system restore points.

Backing Up, Restoring, and Recovering in Windows 8.1 or Windows 8

Overview of backup and recovery tools provided by HP and Windows for older OS versions.

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