Packaging and transporting guidelines .............................................................................................................. 28
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Battery Safe mode ............................................................................................................................ 29
Bottom cover ..................................................................................................................................... 30
Battery ............................................................................................................................................... 31
Memory modules ............................................................................................................................... 32
WLAN/Bluetooth combo card ............................................................................................................ 33
M.2 solid-state drive ......................................................................................................................... 35
Speaker assembly ............................................................................................................................. 36
Fan ..................................................................................................................................................... 37
Heat sink ............................................................................................................................................ 38
USB board .......................................................................................................................................... 40
Touchpad assembly ........................................................................................................................... 41
Fingerprint sensor assembly ............................................................................................................ 42
Card reader board .............................................................................................................................. 43
RTC battery ........................................................................................................................................ 45
Power connector cable ...................................................................................................................... 47
System board .................................................................................................................................... 48
Display assembly ............................................................................................................................... 51
Keyboard/top cover ........................................................................................................................... 59
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 60
Using Computer Setup ......................................................................................................................................... 60
Starting Computer Setup .................................................................................................................. 60
Navigating and selecting in Computer Setup ................................................................................... 60
Restoring factory settings in Computer Setup ................................................................................. 60
Updating the BIOS ............................................................................................................................. 61
Determining the BIOS version ......................................................................................... 61
Downloading a BIOS update ........................................................................................... 61
Changing the boot order using the f9 prompt .................................................................................. 62
TPM BIOS settings (select products only) ........................................................................................................... 62
Using HP Sure Start (select products only) ......................................................................................................... 63
7 Using HP PC Hardware Diagnostics ................................................................................................................ 64
Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 64
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 64
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 65
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