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Solve setup problems
Problems installing the software
• Beforeinstallingsoftware,makesurethatallotherprogramsareclosed.
• IfyouareusingacomputerrunningWindowsandthecomputerdoesnotrecognizethepathtotheCD
drive that you type, make sure that you are specifying the correct drive letter.
• IfthecomputercannotrecognizetheHPsoftwareCDintheCDdrive,inspecttheCDfordamage.Youcan
also download the HP software from the HP Web site (www.hp.com/go/customercare).
• IfyouareusingacomputerrunningWindowsandareconnectingusingaUSBcable,makesurethatthe
USB drivers have not been disabled in the Windows Device Manager.
• IfyouareusingacomputerrunningWindowsandthecomputercannotdetecttheprinter,runthe
uninstallation utility (util\ccc\uninstall.bat on the HP software CD) to perform a clean uninstallation of the
software. Restart your computer, and reinstall the software.
Problems setting up or using Bluetooth
Wireless communication can be interrupted or unavailable if there is signal interference, distance or signal
strength problems, or if the printer is not ready for some reason.
•MakesuretheprinteriswithinrangeoftheBluetoothsendingdevice.Bluetoothprintingallowswireless
printing up to 10 meters (30 feet).
•Ifadocumentdoesn’tprint,therecouldbesignalinterruption.Ifamessageappearsonthecomputer
explaining that there is a signal problem, cancel the print job and then resend it from the computer.