Service and Support
Getting Support for Your HP Notebook PC
Startup Guide 45
• troubleshooting solutions
• self-help tools
• the basic services included with your warranty, as well as descriptions of enhanced
and custom services
• latest support telephone numbers for HP products
To use HP Instant Support
Available at no charge, HP Instant Support is a value-added service, featuring web-based
automated diagnosis and resolution capabilities. It can be personalized to meet your
business needs, delivering the support experience that works for you and accelerating the
resolution of computing problems.
Choose either automated Self-Service, for online delivery of answers, or Smart Solutions,
which utilizes Instant Support’s “smart search” function. This intelligent tool allows you
to describe problems in everyday language, then wizards you through a variety of user-
friendly support options. Find more information about Instant Support on our external
website at www.hp.com/hps/instant/index.htm.
To call HP for Service and Support
If you are unable to solve a problem with your computer, you can call the HP Customer
Care Center. The Customer Care Center will assist you at no charge during the term of the
warranty, for warranty-related questions; you are responsible only for cost of the
telephone call. During the free assistance period, HP will assist with questions about:
• applications and operating systems included with your computer
• HP-described operation environments and conditions
• HP accessories, HP upgrades, and basic operation and troubleshooting
HP will not be able to help with questions about:
• non-HP hardware, software, operating systems, or usage not intended for—or not
included by HP with—the product
• how to repair the product yourself
• product development or custom installations
• consulting
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