Service and Support
Obtaining Repair Service
48 Startup Guide
Obtaining Repair Service
To receive warranty repair service
To receive warranty repair service for OmniBook XE3 and Pavilion Notebook Series,
contact the appropriate HP Customer Care Center. Check “To call HP for Service and
Support” on page 45 for the phone number.
Currently, HP Pavilion Notebook PC service is only provided in the United States.
The support technician will help qualify your unit for warranty repair, based on the
warranty applicable to your unit and original purchase date, and will provide you with
repair processes. If the HP notebook product is not normally sold and supported by HP in
the country of use, it must be returned to a supported country for services. Warranty
service may include the cost of shipping, handling, duties, taxes, freight, or fees to or
from the service location.
To repair your computer outside the warranty period
If your PC is no longer in the warranty period, contact the appropriate Customer Care
Center. The HP support person will let you know about repair charges and processes.
To prepare your computer for shipment
1. Important. Back up the contents of your hard disk drive to floppy disks, tape, or a
network drive.
While your computer is being repaired, the hard disk may be replaced or reformatted.
2. Hewlett-Packard cannot guarantee the return of removable components. Please
remove the following before you send your computer for service:
• PC cards
• AC adapter and power cord
• CDs in the CD player
• floppy disks in the floppy disk drive
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