6 Startup Guide
Service and Support........................................................................................................41
Hewlett-Packard Limited Warranty Statement............................................................42
Getting Support for Your HP Notebook PC................................................................44
To use the Reference Guide...................................................................................44
To get help from the HP notebook website ...........................................................44
To call HP for Service and Support.......................................................................45
Obtaining Repair Service ............................................................................................48
To receive warranty repair service ........................................................................48
To prepare your computer for shipment ................................................................48
Solving Problems with Your Computer........................................................................51
Troubleshooting Techniques.......................................................................................52
Display problems...................................................................................................52
Power and battery problems ..................................................................................53
Startup problems....................................................................................................55
Standby and resume problems...............................................................................56
Testing Hardware Operation.......................................................................................57
Recovering and Reinstalling Software ........................................................................59
To recover the factory installation of your hard disk.............................................59
Removing and Reinstalling the Hard Disk Drive ........................................................60
If you decide to remove the hard disk drive ..........................................................60
To install the hard disk drive again........................................................................62
Specifications and Regulatory Information..................................................................63
Hardware and Software Specifications........................................................................64
Safety Information.......................................................................................................65
Power Cords..........................................................................................................65
Battery Safety........................................................................................................66
Laser Safety...........................................................................................................67
LED Safety............................................................................................................67
Regulatory Information...............................................................................................68
U.S.A.....................................................................................................................68
Canada...................................................................................................................69
European Union.....................................................................................................69
Japan......................................................................................................................70
Russia ....................................................................................................................70
International...........................................................................................................70
Index.................................................................................................................................73
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