HP P24h G5 - Support and Troubleshooting

Support and troubleshooting
The following table lists possible problems, the possible cause or each problem, and the recommended
solutions.
Table 4-3:
Solving common problems
Problem
Possible cause
Solution
Screen is blank
or video is
flashing.
Power cord is disconnected. Connect the power cord.
Monitor is off. Power the power button.
NOTE: If pressing the Power button has
no effect, press and hold the power
button for 10 seconds to disable the
Power button lockout feature.
Video cable is improperly connected. Connect the video cable properly.
System is in Sleep mode. Press any key on the keyboard or move
the mouse to exit Sleep mode.
Video card is incompatible. Open the OSD menu and select the Input
Control menu. Set Auto-Switch Input to
Off and manually select the input
Image appears
blurred,
indistinct, or too
dark.
Brightness is too low. Open the OSD menu and select
Brightness
to adjust the brightness scale
as needed.
Check Video
Cable
is
displayed on
screen.
Monitor video cable is disconnected. Connect the appropriate video signal
cable between the computer and monitor.
Be sure that the computer power is off
while you connect the video cable.
Input Signal Out
of Range
is
displayed on
screen.
Video resolution and/or refresh rate are
set higher than what the monitor
supports.
Change the settings to a supported
setting.
The monitor is
off, but it did not
seem to enter
into Sleep mode.
The monitor’s power saving control is
disabled.
Open the OSD menu and select
Power
Control > Auto-Sleep Mode
and set auto-
sleep to
On
.