Cleaning your computer with a disinfectant...............................................................................................................................................30
Caring for wood veneer (select products only) .........................................................................................................................................31
Packaging and transporting guidelines......................................................................................................................................................................31
Accessing support information ...................................................................................................................................................................................... 32
5 Removal and replacement procedures for authorized service provider parts.................................................................................34
Component replacement procedures ....................................................................................................................................................................... 34
Preparation for disassembly..................................................................................................................................................................................34
Bottom cover .....................................................................................................................................................................................................................34
Battery.................................................................................................................................................................................................................................... 35
RTC battery .........................................................................................................................................................................................................................36
Touchpad cable.................................................................................................................................................................................................................37
Touchpad ..............................................................................................................................................................................................................................38
Top-cover camera ..........................................................................................................................................................................................................39
Top-cover camera-board cable............................................................................................................................................................................40
Top-cover camera board............................................................................................................................................................................................ 41
Solid-state drive............................................................................................................................................................................................................... 42
Memory module...............................................................................................................................................................................................................43
WLAN module....................................................................................................................................................................................................................46
Fan.............................................................................................................................................................................................................................................48
Heat sink ...............................................................................................................................................................................................................................48
Display assembly............................................................................................................................................................................................................50
System board .................................................................................................................................................................................................................... 52
Fingerprint reader (select products only).....................................................................................................................................................55
Fingerprint reader cable............................................................................................................................................................................................56
Power connector cable ...............................................................................................................................................................................................57
Speaker..................................................................................................................................................................................................................................58
Top cover with keyboard............................................................................................................................................................................................ 59
6 Computer Setup (BIOS), TPM, and HP Sure Start .....................................................................................................................................................61
Using Computer Setup ...........................................................................................................................................................................................................61
Navigating and selecting in Computer Setup ...........................................................................................................................................61
Restoring factory settings in Computer Setup..........................................................................................................................................61
Updating the BIOS ......................................................................................................................................................................................................... 62
Determining the BIOS version ...................................................................................................................................................................62
Preparing for a BIOS update....................................................................................................................................................................... 62
Downloading a BIOS update............................................................................................................................................................63
Installing a BIOS update......................................................................................................................................................................63
Changing the boot order using the f9 prompt ..........................................................................................................................................63
TPM BIOS settings (select products only) ..............................................................................................................................................................64
Using HP Sure Start (select products only).............................................................................................................................................................64
7 Backing up, restoring, and recovering...............................................................................................................................................................................65
Backing up information and creating recovery media...................................................................................................................................65
Using Windows tools for backing up.................................................................................................................................................................65
Using the HP Cloud Recovery Download Tool to create recovery media (select products only).........................65
Restoring and recovering your system......................................................................................................................................................................65
Creating a system restore ......................................................................................................................................................................................66
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