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HP ProBook 465 G11 - User Manual

HP ProBook 465 G11
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Maintenance and Service Guide
HP ProBook 465 16 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Table of Contents

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HP ProBook 465 G11 Specifications

General IconGeneral
GraphicsAMD Radeon Graphics
StorageUp to 1TB PCIe NVMe M.2 SSD
Operating SystemWindows 11 Pro
WirelessWi-Fi 6E (802.11ax)
BluetoothBluetooth 5.3
Webcam720p HD camera
Battery51 Wh Li-ion

Summary

Product Description

Components

Locating Hardware and Software

Instructions to find installed hardware and software on the computer.

Side Components (Right and Left)

Details of ports and connectors on the right and left sides of the computer.

Display Components

Identifies and describes components related to the computer's display panel.

Keyboard Area

Describes the keyboard layout, special keys, and touchpad features.

Touchpad Components

Details the components and functionality of the computer's touchpad.

Lights and Buttons

Explains the function of various indicator lights and the power button.

Special Keys

Details the function of special keys on the keyboard, like Fn and Windows keys.

Bottom, Rear, and Labels

Identifies components on the bottom and rear, and explains service labels.

SIM Card Usage

Instructions for determining SIM card size and inserting it into the computer.

Illustrated Parts Catalog

Computer Major Components

Lists and illustrates the main internal components of the computer and their part numbers.

Display Assembly Subcomponents

Details the parts that make up the display assembly and their respective part numbers.

Miscellaneous Parts

Lists various accessories and miscellaneous parts with their part numbers.

Screw Kit Components

Identifies different types of screws used in the computer and their specifications.

Removal and Replacement Procedures Preliminary Requirements

Tools Required

Lists the necessary tools for disassembling and reassembling the computer.

Service Considerations

Outlines important precautions and guidelines for performing service procedures.

Electrostatic Discharge Information

Provides essential information on preventing damage from static electricity.

Cleaning Your Computer

Offers instructions and guidelines for safely cleaning the computer's external surfaces.

Packaging and Transporting Guidelines

Details procedures for safely packaging and transporting computer equipment.

Accessing Support Information

Guides users on how to find support resources, technical bulletins, and repair professionals.

Removal and Replacement Procedures for Authorized Service Provider Parts

Preparation for Disassembly

Steps to prepare the computer for disassembly, including safety precautions.

Battery Removal

Step-by-step instructions for safely removing and replacing the computer's battery.

Solid-State Drive (SSD) Replacement

Procedure for removing and replacing the computer's solid-state drive.

Memory Module Replacement

Instructions for removing and installing memory modules into the computer.

Display Assembly Removal

Detailed steps for removing and disassembling the computer's display assembly.

Top Cover and Keyboard Replacement

Procedures for removing and replacing the top cover and keyboard assembly.

Computer Setup (BIOS), TPM, and HP Sure Start

Using Computer Setup

Guide on how to access and navigate the Computer Setup (BIOS) utility.

Restoring Factory Settings

Steps to reset BIOS settings to their original factory default values.

Updating the BIOS

Information on how to download and install BIOS updates for the computer.

TPM BIOS Settings

Instructions for configuring Trusted Platform Module (TPM) settings within BIOS.

Using HP Sure Start

Details on HP Sure Start technology for monitoring and protecting the computer's BIOS.

Backing Up, Restoring, and Recovering

Backing Up Information and Creating Recovery Media

Methods for backing up data and creating recovery media for the system.

Restoring and Recovering Your System

Procedures for restoring the computer system using various recovery methods.

Changing the Computer Boot Order

Instructions on how to modify the boot device sequence in BIOS.

Using HP Sure Recover

Guide on using HP Sure Recover for PC operating system recovery.

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

Instructions for running hardware diagnostics within the Windows operating system.

Using HP PC Hardware Diagnostics UEFI

Guide for performing hardware diagnostics using the UEFI firmware interface.

Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive

Steps to create a bootable USB drive for UEFI diagnostics.

Using Remote HP PC Hardware Diagnostics UEFI Settings

Information on configuring and using remote hardware diagnostics via UEFI.

Specifications

Computer Specifications

Provides dimensional, weight, and power specifications for the computer.

Display Specifications

Details the technical specifications for the computer's display panel.

Solid-State Drive Specifications

Lists the technical specifications for the computer's solid-state drives.

Statement of Memory Volatility

Current BIOS Steps

Instructions on how to restore nonvolatile memory to its factory state.

Nonvolatile Memory Usage

Information related to nonvolatile memory usage and troubleshooting.

Questions and Answers

Addresses common questions regarding BIOS settings and memory.

Power Cord Set Requirements

Requirements for All Countries

General requirements applicable to power cord sets in all countries.

Requirements for Specific Countries and Regions

Details power cord requirements specific to different countries and regions.

Recycling

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