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HP ProBook 460 16 inch G11 - User Manual

HP ProBook 460 16 inch G11
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Maintenance and Service Guide
HP ProBook 460 16 inch G11 Notebook PC
SUMMARY
This guide provides maintenance information about such topics as spare parts, removal and replacement of
parts, security, and backing up.

Table of Contents

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HP ProBook 460 16 inch G11 Specifications

General IconGeneral
GraphicsIntel Iris Xe Graphics
Operating SystemWindows 11 Pro
WirelessIntel Wi-Fi 6E AX211 (2x2) and Bluetooth 5.3
Battery3-cell, 51 Wh Li-ion
Display16" diagonal, FHD+ (1920 x 1200), IPS, anti-glare, 250 nits, 45% NTSC
Storage512 GB PCIe NVMe M.2 SSD
Ports1 HDMI 2.1; 1 stereo headphone/microphone combo jack; 1 RJ-45
Camera5MP Camera
Weight1.75 kg
RAM16 GB DDR4-3200 MHz RAM (2 x 8 GB)

Summary

Product Description

Product Components and Descriptions

Details product components, their specifications, and part numbers for identification.

Components

Locating Hardware

Instructions to identify installed hardware components on the computer.

Locating Software

Instructions to identify installed software applications on the computer.

Right-Side Components

Identifies and describes components located on the right side of the computer.

Left-Side Components

Identifies and describes components located on the left side of the computer.

Display Components

Identifies and describes components related to the computer's display.

Keyboard Area and Controls

Describes the keyboard layout, functions, and special keys.

Touchpad Functionality

Details touchpad functions, settings, and components for navigation.

Indicator Lights

Explains the various indicator lights on the computer and their meanings.

Buttons and Fingerprint Reader

Describes the power button and fingerprint reader functionality for user interaction.

Special Keys

Identifies and explains the functions of special keys on the keyboard.

Bottom Components

Identifies and describes components located on the bottom of the computer.

Rear Components

Identifies and describes components located on the rear of the computer.

Labels

Explains the location and purpose of service labels for computer identification.

SIM Card Usage

Instructions for determining SIM card size and inserting it into the computer.

Illustrated Parts Catalog

Computer Major Components

Identifies major computer components and their associated part numbers.

Display Assembly Subcomponents

Lists and describes subcomponents of the display assembly with part numbers.

Miscellaneous Parts

Lists various miscellaneous computer parts and their corresponding part numbers.

Removal and Replacement Procedures Preliminary Requirements

Tools and Preparation for Service

Lists necessary tools, service considerations, and handling precautions for disassembly.

Electrostatic Discharge (ESD) Information

Information on preventing damage from static electricity to electronic components.

Computer Cleaning Procedures

Procedures for safely cleaning the computer's external surfaces and components.

Caring for Wood Veneer

Specific care instructions for wood veneer surfaces on the computer.

Packaging and Transporting Guidelines

Guidelines for safely packaging and transporting computer equipment.

Accessing Support Information

Information on how to find HP support, technical bulletins, and diagnostic tools.

Removal and Replacement Procedures for Customer Self-Repair Parts

Preparation for Disassembly

Steps to prepare the computer for safe component removal and replacement.

Bottom Cover Removal

Procedure for removing and replacing the computer's bottom cover.

SIM Card Usage

Instructions for determining SIM card size and inserting it into the computer.

WWAN Module Replacement

Steps to remove and replace the Wireless Wide Area Network (WWAN) module.

Solid-State Drive (SSD) Replacement

Procedure for removing and replacing the computer's solid-state drive (SSD).

Memory Module Replacement

Steps to remove and replace the computer's memory modules.

WLAN Module Replacement

Procedure for removing and replacing the Wireless Local Area Network (WLAN) module.

Removal and Replacement Procedures for Authorized Service Provider Parts

Preparation for Disassembly

Steps to prepare the computer for safe component removal by authorized personnel.

Battery Replacement

Procedure for removing and replacing the computer's battery.

Speaker Replacement

Steps to remove and replace the computer's speakers.

Fan Replacement

Procedure for removing and replacing the computer's internal fan.

I;O Board Replacement

Steps to remove and replace the Input/Output (I/O) board.

System Board Replacement

Procedure for removing and replacing the computer's system board.

Heat Sink Replacement

Steps to remove and replace the computer's heat sink assembly.

Display Assembly Replacement

Procedure for removing and replacing the computer's display assembly.

Fingerprint Reader Replacement

Steps to remove and replace the fingerprint reader component.

Touchpad Replacement

Procedure for removing and replacing the computer's touchpad.

Top Cover and Keyboard Replacement

Steps to remove and replace the top cover and keyboard assembly.

Computer Setup (BIOS), TPM, and HP Sure Start

Using Computer Setup

Guide to accessing and navigating the Computer Setup (BIOS) utility.

Restoring Factory Settings

Instructions to reset BIOS settings to their original factory default values.

Updating the BIOS

Procedures for determining the BIOS version and downloading/installing updates.

TPM BIOS Settings

Information on configuring Trusted Platform Module (TPM) settings within the BIOS.

Using HP Sure Start

Explanation of HP Sure Start technology for BIOS protection and recovery.

Backing Up, Restoring, and Recovering

Backing Up Information and Creating Recovery Media

Methods for backing up data and creating system recovery media.

Restoring and Recovering Your System

Various methods to restore the system to a previous state or factory defaults.

Changing the Computer Boot Order

Steps to modify the computer's boot sequence for startup device selection.

Using HP Sure Recover

Overview of HP Sure Recover for restoring the OS image without external software.

Using HP PC Hardware Diagnostics

Using HP PC Hardware Diagnostics Windows

Instructions for running hardware diagnostics within the Windows operating system.

Downloading HP PC Hardware Diagnostics Windows

Instructions for downloading the HP PC Hardware Diagnostics Windows tool.

Using HP PC Hardware Diagnostics UEFI

Guide to running hardware diagnostics using the Unified Extensible Firmware Interface (UEFI).

Starting HP PC Hardware Diagnostics UEFI

Procedures for launching the HP PC Hardware Diagnostics UEFI application.

Downloading HP PC Hardware Diagnostics UEFI to a USB Flash Drive

Steps to download and create HP PC Hardware Diagnostics UEFI on a USB drive.

Using Remote HP PC Hardware Diagnostics UEFI Settings

Information on configuring and customizing remote hardware diagnostics settings.

Specifications

Computer Specifications

Provides detailed technical specifications for the computer system.

Display Specifications

Lists the technical specifications related to the computer's display panel.

Solid-State Drive Specifications

Details the specifications for different solid-state drive (SSD) capacities.

Statement of Memory Volatility

Current BIOS Steps

Instructions to restore nonvolatile memory to its factory state.

Nonvolatile Memory Usage

Information and troubleshooting tips related to nonvolatile memory usage.

Questions and Answers

Frequently asked questions and answers regarding BIOS and memory.

Power Cord Set Requirements

Requirements for All Countries

General power cord requirements applicable to all regions.

Requirements for Specific Countries and Regions

Specific power cord requirements and certifications for various countries.

Recycling

Battery Disposal and Recycling

Guidelines for proper disposal and recycling of batteries and electronic components.

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