NOTE: Any information on the USB flash drive will be erased before the recovery media is
created.
●
To create the Windows 8.1 recovery media, from the Start screen, type recovery drive,
then click on Create a recovery drive. Follow the on-screen instructions to continue.
●
To create the Windows 8 recovery media, from the Start screen, type recovery drive,
and then click on Settings, then click on Create a recovery drive. Follow the on-screen
instructions to continue.
2. Use the Windows tools to create system restore points and create backups of personal
information. For more information and steps, see Help and Support. From the Start screen, type
help, and then select Help and Support.
Restoring and recovering using Windows tools
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information and steps, see Help and Support. From the Start
screen, type help, and then select Help and Support.
Using Reset when the system is not responding
NOTE: You may be prompted by User Account Control for your permission or password when you
perform certain tasks. To continue a task, select the appropriate option. For information about User
Account Control, see Help and Support. From the Start screen, type help, and then select Help and
Support.
IMPORTANT: Reset does not provide backups of your information. Before using Reset, back up any
personal information you wish to retain.
If Windows recovery steps are not working and the system is not responding, use these steps to start
Reset:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition:
●
For Windows 8.1, from the Start screen, type pc, and then select This PC.
●
For Windows 8, from the Start screen, type c, and then select Computer.
NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must
recover using the recovery media you created; see
Recovery using the Windows recovery USB
flash drive on page 136. Or you must use the Windows operating system media and the Driver
Recovery media (purchased separately); see
Recovery using Windows operating system media
(purchased separately) on page 136.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the HP logo is
displayed. The computer Startup Menu displays.
4. Press f11 to select the System Recovery option.
5. Choose your keyboard layout.
Backing up, restoring, and recovering in Windows 8.1 or Windows 8
135
To Next Page
Loading...
Need help?
General