Contents 5
HP Insight Diagnostics survey functionality ........................................................................................ 98
Integrated Management Log ........................................................................................................... 99
Remote support and analysis tools ............................................................................................................. 99
HP Insight Remote Support software ................................................................................................. 99
Keeping the system current ..................................................................................................................... 100
Drivers ....................................................................................................................................... 100
ProLiant Support Packs ................................................................................................................. 100
Operating System Version Support ................................................................................................ 100
Change control and proactive notification ...................................................................................... 100
Care Pack .................................................................................................................................. 101
Troubleshooting ........................................................................................................................ 102
Troubleshooting resources ...................................................................................................................... 102
Pre-diagnostic steps ............................................................................................................................... 102
Important safety information .......................................................................................................... 102
Symptom information ................................................................................................................... 104
Prepare the server for diagnosis .................................................................................................... 104
Loose connections ................................................................................................................................. 106
Service notifications ............................................................................................................................... 107
Server health LEDs ................................................................................................................................. 107
Troubleshooting flowcharts ..................................................................................................................... 107
Start diagnosis flowchart .............................................................................................................. 107
General diagnosis flowchart ......................................................................................................... 108
Server power-on problems flowchart .............................................................................................. 110
POST problems flowchart ............................................................................................................. 113
OS boot problems flowchart ......................................................................................................... 115
Server fault indications flowchart ................................................................................................... 116
POST error messages and beep codes ..................................................................................................... 118
Battery replacement .................................................................................................................. 120
Regulatory compliance notices ................................................................................................... 121
Regulatory compliance identification numbers ........................................................................................... 121
Federal Communications Commission notice ............................................................................................. 121
FCC rating label .......................................................................................................................... 121
Class A equipment....................................................................................................................... 121
Class B equipment ....................................................................................................................... 121
Declaration of conformity for products marked with the FCC logo, United States only ..................................... 122
Modifications ........................................................................................................................................ 122
Cables ................................................................................................................................................. 122
Canadian notice (Avis Canadien) ............................................................................................................ 122
European Union regulatory notice ........................................................................................................... 123
Disposal of waste equipment by users in private households in the European Union ....................................... 123
Japanese notice .................................................................................................................................... 124
BSMI notice .......................................................................................................................................... 124
Korean notice ....................................................................................................................................... 124
Chinese notice ...................................................................................................................................... 125
Laser compliance .................................................................................................................................. 125
Battery replacement notice ...................................................................................................................... 125
Taiwan battery recycling notice ............................................................................................................... 126
Power cord statement for Japan ............................................................................................................... 126
Acoustics statement for Germany (Geräuschemission) ................................................................................ 126
Electrostatic discharge ............................................................................................................... 127
Preventing electrostatic discharge ............................................................................................................ 127
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