Software Troubleshooting and System Recovery 57
To uninstall a program:
1 Close all software programs and folders.
2 Uninstall the damaged program:
a Click the Start button, and then click Control Panel.
b Under Programs, click Uninstall a program.
c Select the program you want to remove, and then click Uninstall.
d Click Yes if you want to continue with the uninstall process.
To reinstall a program using the Recovery Manager:
1 Click the Start button, click All Programs, click Recovery Manager, and then click Recovery
Manager.
2 Click Software Program Reinstallation.
3 Click Next at the Welcome screen.
4 Choose the program you want to install, click Next, and follow the onscreen instructions.
5 When you have finished reinstalling, restart the computer.
Creating data backup discs
Use CD or DVD recording (or burning) software that is installed on your computer to create backup discs of
important information, including personal files, e-mail messages, and Web site bookmarks. You can also
move data to an external hard disk drive.
When writing data to a backup disc, use software that includes write verification functionality. This feature
compares the data on your hard disk drive with the data copied to the disc to ensure it is an exact copy.
Depending on your disc recording software, you may need to manually enable this feature (refer to the
software documentation).
If you encounter recording issues, try alternate media (different types or brands). Also, use the Windows
Explorer tool to view your files and verify content was copied over. To open Windows Explorer, right-click
the Start button, and then click Explore.
Creating system recovery discs
This is a one-time procedure that you should perform while your computer is working properly. If you
encounter problems with your computer later, you can restore it to its original factory settings by using the
system recovery discs that you created. Refer to “Creating recovery discs” on page 58 for details.
System Recovery
System recovery completely erases and reformats the hard disk drive, deleting all data files you have
created. System recovery reinstalls the operating system, programs, and drivers. However, you must
reinstall any software that was not installed on the computer at the factory. This includes software that came
on CDs included in the computer accessory box, and software programs you installed after purchase.
NOTE: Do not skip this last step. You must restart the computer after recovering software programs or
hardware drivers.
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