lp-608 Rev. 000 Rel. 001 Date 3.15.18
18
Everlast Grid Enabled
Stainless Steel Electric Water Heater
Limited Warranty
HTP warrants each grid enabled electric water heater to be free from
defects in materials and workmanship according to the following
terms, conditions, and time periods. UNLESS OTHERWISE NOTED
THESE WARRANTIES COMMENCE ON THE DATE OF INSTALLATION. This
limited warranty is only available to the original consumer purchaser
(hereinafter “Owner”) of the water heater, and is non-transferable.
WARRANTY PERIODS
Extended Grid Enabled Warranty Parts Tank
Water heater is registered online within 90 days
of the installation date.
Six (6)
Years
Lifetime
NOTE: Any water heater used in a leasing or
rental program IS EXCLUDED from an Extended
Warranty and will be covered by the Standard
Warranty detailed below.
Standard Grid Enabled Warranty Parts Tank
Water heater is used in a leasing or rental
program, or
One (1)
Year
Ten (10)
Years
Water heater is not registered online within 90
days of the installation date.
COVERAGE
A. Extended Warranty - During the rst six (6) years after the original date
of installation in the dwelling, HTP warrants that it will repair or replace,
at its option, any defective or malfunctioning component of the water
heater. Replacement components will be warranted for ninety (90) days.
Standard Warranty - During the rst year after the original date of
installation in the dwelling, HTP warrants that it will repair or replace,
at its option, any defective or malfunctioning component of the water
heater. Replacement components will be warranted for ninety (90) days.
B. Should a defect or malfunction result in a leakage of water from
the water heater within the above-stated warranty periods due to
defective material or workmanship, malfunction, or failure to comply
with the above warranty, with such defect or malfunction having been
veried by an authorized HTP representative, HTP will replace the
defective or malfunctioning water heater with a replacement of the
nearest comparable model available at the time of replacement. The
replacement water heater will be warranted for the unexpired portion of
the applicable warranty period of the original water heater.
C. In the event of a leakage of water of a replacement water heater due
to defective material or workmanship, malfunction, or failure to comply
with the above warranty, HTP reserves the right to refund to the Owner
the published wholesale price available at the date of manufacture of the
original water heater.
D. If government regulations, industry certication, or similar standards
require the replacement water heater or component(s) to have features
not found in the defective water heater or component(s), the Owner will
be charged the dierence in price represented by those required features.
If the Owner pays the price dierence for those required features and/or
to upgrade the size and/or other features available on a new replacement
water heater or component(s), the Owner will also receive a complete
new limited warranty for that replacement water heater or component(s).
E. If at the time of a request for service the Owner cannot provide a copy
of the original sales receipt or the warranty registration, the warranty
period for the water heater shall then be deemed to have commenced
on the date of manufacture of the water heater and NOT the date of
installation of the water heater, and be covered by the unexpired portion
of the Standard Grid Enabled Warranty detailed above.
F. This warranty extends only to water heaters utilized in heating
applications that have been properly installed by qualied professionals
based upon the manufacturer’s installation instructions.
G. It is expressly agreed between HTP and the Owner that repair,
replacement, or refund are the exclusive remedies of the Owner.
H. HTP will not accept claims from the Owner for labor costs incurred by
any person as a result of the repair, replacement, removal, or reinstallation
of a water heater or any component thereof.
OWNER RESPONSIBILITIES
The Owner or Qualied Installer / Service Technician must:
1. Have a relief valve bearing the listing marks of the American Society of
Mechanical Engineers (ASME) installed with the water heater assembly in
accordance with federal, state, and local codes.
2. Have a vacuum relief valve certied to ANSI Z21.22 - Relief Valves for
Hot Water Supply Systems - installed with the water heater assembly in
accordance with federal, state, and local codes and in installations prone
to vacuum related damages.
3. Maintain the water heater in accordance with the maintenance
procedure listed in the manufacturer’s provided instructions. Preventive
maintenance can help avoid any unnecessary breakdown of the water
heater and keep it running at optimum eciency.
4. Maintain all related system components in good operating condition.
5. Use the water heater in an open system, or in a closed system with a
properly sized and installed thermal expansion tank.
6. Use the water heater at water pressures not exceeding the working
pressure shown on the rating plate.
7. Keep the water heater free of damaging scale deposits.
8. Make provisions so if the water heater or any component or connection
thereto should leak, the resulting ow of water will not cause damage to
the area in which it is installed.
WARRANTY EXCLUSIONS
This limited warranty will not cover:
1. Any water heater purchased from an unauthorized dealer.
2. Any water heater not installed by a qualied heating installer / service
technician, or installations that do not conform to ANSI, CSA, and/or UL
standards, as well as any applicable national or local building codes.
3. Service trips to teach the Owner how to install, use, maintain, or to
bring the water heater installation into compliance with local building
codes and regulations.
4. Failure to locate the water heater in an area where leakage of the tank
or water line connections and the relief valve will not result in damage
to the area adjacent to the water heater or lower oors of the structure.
5. Any failed components of the system not manufactured by HTP as part
of the water heater.
6. Water heaters repaired or altered without the prior written approval
of HTP.
7. Damages, malfunctions, or failures resulting from improper installation,
or failure to install the water heater in accordance with applicable building
codes/ordinances or good plumbing and electrical trade practices; or
failure to operate and maintain the water heater in accordance with the
manufacturer’s provided instructions.
8. Damages, malfunctions, or failures resulting from failure to operate the
water heater at pressures not exceeding the working pressure shown on
the rating label.
9. Failure to operate the water heater in an open system, or in a closed
system with a properly sized and installed thermal expansion tank.
10. Failure or performance problems caused by improper sizing of the
water heater, expansion device, piping, electric service voltage, wiring or
fusing.
11. Damages, malfunctions, or failures resulting from vacuum conditions.
12. Damages, malfunctions, or failures caused by operating the water
heater with modied, altered, or unapproved components, or any
component / attachment not supplied by HTP.
13. Damages, malfunctions, or failures caused by abuse, accident, re,
ood, freeze, lightning, acts of God and the like.
14. Tank failures (leaks) caused by operating the water heater in a
corrosive or contaminated atmosphere.
15. Damages, malfunctions, or failures caused by operating the water
heater with an empty or partially empty tank (“dry ring”), or failures
caused by operating the water heater when it is not supplied with
potable water, free to circulate at all times.
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