Huawei W1 - Common Questions

1
Common questions
a
I can't log in to my Microsoft account. What can I do?
> Make sure the time zone or time and date are correctly set. Tap
Settings
> date + time, switch Set automatically off, and tap the
corresponding boxes to adjust the time zone, date, or time.
> If the problem persists, restart your phone and try again.
> If the problem persists, tap Settings
> about > reset your phone
to restore your phone to its factory settings.
> If the problem persists, the network or Microsoft server may not be
functioning properly. Wait a while and try again.
If the problem persists, please contact Huawei technical support.
If the age associated with the Microsoft account is under 18,
certain applications with age restrictions may be unavailable.
a
After I connect my phone to a computer, I can't copy
les to and from the computer. What can I do?
Check whether your computer OS supports MTP. (By default, Windows
Vista, Windows 7, and Window 8 support MTP.) If your computer runs
Windows XP, download Windows Media Player 11 from Microsoft's ofcial
website and install it on your computer.
The problem may persist in some simplied Windows OSs that do
not have certain components or provide certain services. If this is
the case, install a full version of the Windows OS.
a
My phone is not working properly. What can I do?
For example:
> My phone fails to power on correctly.
> My phone does not respond to screen touches.
> Some applications are not running as expected.