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7.0 Product Care
Please follow the following product care recommendations to ensure product
functionality and avoid warranty issues.
• Charge the Apollo 5K to 50% capacity at least before shutting o and storing.
• To preserve the battery health, please discharge and fully charge the unit at
least once every 6 months.
• Ensure proper ventilation when in use or in storage.
• Only operate within the proper temperature range: +32 to +115 F (0 to +45 C)
• A clean and dry environment is strongly recommended.
• Keep the unit away from children and pets.
• Do not stack anything on the top of the unit while in use or in storage.
• Avoid exposing the unit to rainy or wet environment and in direct sunlight.
• Before storage or other long periods of inactivity, turn o the battery switch.
• Front vent should be removed, checked for dust, and cleaned periodically.
8.0 Troubleshooting
The following tables describe error codes (Table 8.1), warning codes (Table 8.2),
and troubleshooting (Table 8.3). If necessary, please have the unit information
and working status as much as possible before contacting customer service.
The following information is necessary for customer service.
• Unit hardware and software version
• Order information
• Detailed description of the problem
8.1 Alerts Touchscreen
Current error codes and time can be viewed by selecting the Alerts button on
the Homepage UI touchscreen. Click the Alert History button from the
Information screen to view a history of alerts. Click the Back button to return
to the Homepage UI touchscreen.
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