Chapter 6. Troubleshooting (SSR tasks)
This section will help you troubleshoot issues faced while conguring EMS and IBM Elastic Storage
System 3200.
Note: Ensure that you have gone through the “Prerequisites for installation completion by SSR” on page
62 topic and also followed the steps given in the “Completing the ESS 3200 installation at the customer
site (SSR task)” on page 64 topic.
EMS issues
Power9 protocol node boot issues
When booting up the node, if you face any issue while pinging the FSP interface (C11-T4 IP
110.111.222.101) 5 minutes after pressing the white button, perform the following checks:
• Verify if the Ethernet cable on both the ends has a solid green light.
• Check if your laptop is set to IP 10.111.222.102 and netmask 255.255.255.252.
• Verify that you are plugged into the correct port – C11-T4 on the EMS.
If the issues still persist, shut down the node (hold the white button until blinking again) and perform the
following steps:
1. Connect the laptop point-to-point over serial connection, connecting the USB to RJ45 console cable
between the auxiliary laptop and the serial port of the server with active ASMI session from the
previous section.
Note:
• The USB to RJ45 console cable shown in the following gure works for Linux and Windows laptops.
• Identify the right console cable when using an Apple laptop.
Figure 81. Connecting a laptop to the serial port in the EMS node
2. Open a terminal emulator program such as PuTTY or minicom. Set the following settings for
communications using the serial connection:
19200 baud rate
Data bits of 8
Parity of None
Stop bits of 1
3. For the serial terminal to show an FSP login screen, press any key on the keyboard. Log in using the
ASMI credentials:
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Copyright IBM Corp. 2021, 2022 91
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