inCourage RespirTech - Patient Bill of Rights and Responsibilities; Information Disclosure

RespirTech Patient Bill of Rights and Responsibilities
1.
Information Disclosure. Patients have the right to receive accurate, easily
understood information and some may require assistance in making informed
decisions about their purchase. RespirTech will strive to provide clearly
understood billing information both verbally and in writing, including estimates of
expected third party payments and patient’s financial obligations to RespirTech,
if any, prior to shipment/delivery for all care/services provided. Patients will
also have a thorough understanding of the appeals process, if any. RespirTech
does not receive any financial incentive from any source other than required
payments made on the patient’s behalf from their third party payer(s). RespirTech
employees or representatives visiting patients will present proper identification.
2. Participation in Treatment Decisions. Patients have the right and responsibility
to fully participate in the development and revision of all decisions/care plans
related to their health care, including the right to be fully informed in advanced
about the care/services and frequency of care/services being provided by
RespirTech and its employees and representatives. Patients who are unable to fully
participate in treatment decisions have the right to be represented by parents,
guardians, family members, or other conservators. Patients may refuse care or
treatment after the consequences of refusing such care or treatment has been
fully presented to the patient.
3. The Right to Choose. Patients have the right to a choice of health care
providers that is sufficient to assure access to appropriate high-quality health care
including giving patients with serious medical conditions and chronic illnesses
access to specialists.
4. Access to Emergency Services. Patients have the right to access emergency
health services when and where the need arises. Health plans should provide
payment when a patient presents himself/herself to any emergency department
with acute symptoms of sufficient severity “including severe pain” that a “prudent
layperson” could reasonably expect the absence of medical attention to result
in placing that patient’s health in serious jeopardy, serious impairment to bodily
functions, or serious dysfunction of any bodily organ or part.
5. Respect and Non-Discrimination. Patients have the right to receive
considerate, respectful care from all employees and representatives of RespirTech,
free from mistreatment, neglect and verbal, mental, sexual and physical abuse,
at all times and under all circumstances. An environment of mutual respect is
essential to maintain a quality experience with RespirTech. RespirTech will not
discriminate against or harass any customer for services because of race, color,
creed, religion, national origin, sex, sexual orientation, disability, diagnosis or
disease, age, marital status, or status with regard to ability to pay.
PATIENT BILL OF RIGHTS AND RESPONSIBILITIES
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