IG9972BEN     (2017-09)     Plug-In Boards.om  13 
 
6 Troubleshooting 
In addition to the guidelines below, take the documentation of the other system 
components into account (→ Literature   21). 
 
 
Problem  Possible cause  Correction 
Pirani reading too high  Pirani gauge contami-
nated 
Adjust Pirani measure-
ment circuit (→  12) 
 
Clean gauge (→  [3]) 
 Replace gauge 
Cold cathode reading 
too high 
Connector insulation 
contaminated or moist 
Clean insulation or re-
place connector 
 Air humidity 
( leakage current) 
Keep the air humidity low
    Keep the equipment in 
constant operation 
Cold cathode reading 
too low 
Cold cathode gauge 
contaminated 
Clean gauge  
(→  [4]) 
Replace ionization 
chamber 
Pirani can not be 
adjusted 
Incorrect combination 
measurement board –  
gauge – cable 
Select correct 
combination (→  8) 
  Gauge severely contami-
nated 
Clean or replace gauge 
(→  [3]) 
 
 
 
Problem  Possible cause  Correction 
Cold cathode constantly 
indicates  «   » 
(overrange), (even 
though 
Short circuit in the cold 
cathode cable / gauge 
Replace or repair the 
cable / gauge 
the pressure is within the 
measuring range) 
Cold cathode measure-
ment board defective 
Replace the cold cathode 
measurement 
board(→  8) 
Cold cathode indicates 
«   » (underrange), 
even though the pressure
No IKR gauge connected  Connect the gauge 
is within the measuring 
range 
Interruption in cold 
cathode cable 
Replace or repair the 
cable 
  Cold cathode gauge 
defective 
Replace the gauge 
(→  [4]) 
 Cold cathode measure-
ment board defective 
Replace the cold cathode 
measurement board 
(→  8) 
 
 
 
Problem  Possible cause  Correction 
No communication  Pin 2 and 3 of the inter-
face cable not crossed 
Use the correct cable 
  Incorrect Baud rate  Match Baud rate 
 
Incorrect data format  Adhere to the format 
specified for the TPG300 
(→  [1]) 
 
 
 
 
6.1 Operating and 
Adjustment Problems 
6.2 Defects 
6.3  Problems with the 
RS232C Interface