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26. WARRANTY
At iRayUSA we’re first and foremost hunters and users of our products and
we understand that failure isn’t an option. We also understand that having
to wait extended periods for repair isn’t something that a customer should
have to put up with when something does go wrong. During your published
warranty period, iRayUSA will repair or replace, at its discretion, any optic
that becomes defective during normal use. Additionally, if we cannot fix your
optic in less than one week, we will oer to replace it with a replacement
product in like or better condition.If you would rather wait for your specific
optic to be repaired, we can handle that too.
We know you’ve never seen this from a thermal manufacturer and neither
have we; that’s why we started iRayUSA.
Our warranty follows the product and is not tied to the original owner. The
warranty period is tied to the date of sale to the dealer. This warranty only
covers normal use and does not cover cosmetic damage, normal wear,
intentional damage, theft, loss, any act of God, or a condition caused by use
other than intended. Any product that is modified, opened, or tampered with
will void any warranty coverage. Any serial number damage or alteration on
the product will be considered a modification. Be sure to register your MINI
MH25V2 thermal imager at irayusa.com/register.
To return a product for repair:
1. Go to irayusa.com/warranty and click the Request an RMA button to
request an RMA number. Returns will not be accepted without an RMA.
2. The customer is responsible for shipping the product to iRayUSA, per
the instructions included with the RMA. iRayUSA will return the product
at no cost.
NOTES:
• The one-week timeline starts from the time of receipt of the product at
iRayUSA.
• iRayUSA is not liable for any damages or loss incurred when shipping to
iRayUSA.
• This warranty gives you specific legal rights, and you may also have
other rights which vary from state to state.
Please give us a call at 800-769-7125, visit irayusa.com/warranty, or email
info@irayusa.com with any questions.
27. GENERAL TROUBLESHOOTING
The troubleshooting table on the next page lists issues that may occur when
operating the MINI MH25V2. Carry out the recommended troubleshooting
steps in the order shown in the table. Please contact iRayUSA at
800-769-7125 or irayusa.com/support or an authorized vendor for assistance
before attempting to perform any modifications or repairs beyond the scope
of the troubleshooting procedures in this manual. Unauthorized repairs or
modifications will void your warranty.
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