Infopia Element - Troubleshooting: Error Messages and Solutions (Part 1); Troubleshooting Error Codes Er1-Er5; Troubleshooting: Ambient Temperature and Result Errors (Part 2); Troubleshooting Temperature and Result Range Errors

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The following chart may help you identify certain problems, but may not solve all
problems that can occur. Please contact your local representative if the problem
persists.
Problem with the
blood glucose test
meter
Place the battery again, and set
the blood glucose test meter. If
the problem persists, Please
contact your local representa-
tive if the problem persists.
Please insert a new blood
glucose test strip and perform
your test again
Please insert a new blood
glucose test strip and perform
your test again
Please wait for the LCD to
display icon blinking before
applying your blood sample
Caused by either
used or wet blood
glucose test strip
Please insert a new glucose
test strip and apply the blood
sample.
Caused by less
blood
Blood glucose test
strip is damaged
User applied the
blood sample
before the LCD
display
was blinking
Message Problem
Troubleshooting
Action Required
35
Problem with the
Auto-coding label
The ambient
temperature is too
low
Please insert a new blood
glucose test strip and perform
your test again. If the problem
persists, Please contact your
local representative if the
problem persists.
Place the blood glucose test
meter within the operating
temperature range for 10
minutes or more and retest.
The ambient
temperature is too
high
Place the blood glucose test
meter within the operating
temperature range for 10
minutes or more and retest.
The test result is
lower than
0.5 mmol/L
Check the accuracy of your
blood glucose test strip by
performing a glucose control
solution test. If the test results in
a normal reading, re-test your
blood sample two or three
times. If "Lo" persists, consult
your doctor immediately.
The test result is
higher than
33.3 mmol/L
Check the accuracy of your
blood glucose test strip by
performing a glucose control
solution test. If the test results in
a normal reading, re-test your
blood sample two or three
times. If "Hi" persists, consult
your doctor immediately.
Troubleshooting
Message Problem Action Required