Ingenico 5100 - Common Error Codes

10
Common
Error
Codes
In the event that
your terminal displays
an error, refer to these
error codes to
troubleshoot your
terminal.
If the code you are
experiencing is not
shown, retry the
transaction, or if
possible, manually enter
the account number.
If the error persists,
contact your Help Desk
for support.
Error Code Description Action
BATCH NEAR
MAX
SETTLE BATCH
PRESS ENTER
The batch capacity of
the terminal is nearly
full.
Complete the
transaction and settle
as soon as possible.
CHECK PINPAD
PRESS ENTER
The terminal is
configured for an
external PIN pad, but
one is not detected.
Verify that the PIN pad
is connected and
receiving power.
EXPIRATION
DATE
INVALID
The card is expired. Check the expiration
date on the card.
Request another form
of payment.
FAULTY CARD The terminal was
unable to read the
card.
Re-swipe the card and
try again.
LINE BUSY The phone line is in
use or there may be
problems with the
line. The terminal will
retry automatically.
If the error persists,
check the terminal’s
connection and verify
that no other devices
are using the line.
Connect an analog
telephone to listen for
a dial tone. Contact
the service provider if
there is no dial tone.
INVALID
AMOUNT
An amount greater
than the cash back
limit, or the ceiling
limit for sale or offline
transactions, will
generate this error.
Retry the transaction
with an amount within
the limit.
BASE BUSY
RETRY?
YES NO
i7780 only
The terminal is
attempting to
communicate with
the base, but the base
is communicating
with another
terminal.
Select YES to retry. If
the error persists,
check the status of
other terminals.
RANGE i7780 only
The terminal is
attempting to
communicate with
the base, but the base
is unreachable.
Verify that the
terminal is within
range and that the
base has power.