8
Transaction Approved.
Printing 1
st
copy.
Press YES for 2
nd
copy.
9
Remove customer’s chip
card.
III. SUPERVISOR OPERATIONS
III-1. REFUND
A data capture transaction that is initiated by the Retailer to credit the
cardholder for a refund of goods or services, and to debit the retailer›s
account accordingly. It requires the cardholder to enter the PIN and also
requires the retailer›s supervisor password and the retailer›s signature.
III-1a. REFUND - Magnetic Stripe Card
STEP ACTION DISPLAY
1 Press F1 for MENU…
2
Select NEW TRANS and
press ENTER.
3
Select REFUND (use arrow
down key) and press
ENTER.
4
Key-in REFUND amount.
Example: SAR100.00
Then press ENTER key.
5
Swipe customer’s card
Example : SPAN card
6
Key-in merchant
password.
Example: 0000
Then press ENTER key.
7
Key-in Retrieval Reference
Number or RRN.
see Section VI for RRN
example: 912345000084
Then press ENTER.
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