51
Troubleshooting
Problem Possible Reason Solution
Float valve
does not rise
Food debris on oat valve or oat valve
silicone cap
Remove oat valve from lid and clean
thoroughly; perform Initial Test Run to
check for function and record ndings.
Contact Customer Care.
Not enough liquid in the inner pot
Check for scorching on bottom of inner
pot. Add thin, water-based liquid to the
inner pot according to its size:
3 Litre: 250 mL
5.7 Litre: 375 mL
8 Litre: 500 mL
Float valve silicone cap damaged
or missing
Fit or replace oat valve.
Float valve obstructed by lid-locking
mechanism
Tap oat valve with a long utensil. If the
oat valve does not drop, turn the cooker
off. Contact Customer Care.
No heat in the inner pot
Perform Initial Test Run to check
operation, and record ndings.
Contact Customer Care.
Inner pot base may be damaged
Perform Initial Test Run to check
operation, and record ndings.
Contact Customer Care.
Small amount
of steam
leaking/hissing
from steam
release valve
during cook
cycle
Quick release button not in
Seal position
Flick quick release button to ensure it is in
the Seal position.
Cooker is regulating excess pressure This is normal; no action required.
Steam gushes
from steam
release valve
when quick
release button
is in Seal
position
Not enough liquid in the inner pot
Add thin, water-based liquid to the inner
pot according to its size:
3 Litre: 250 mL
5.7 Litre: 375 mL
8 Litre: 500 mL
Pressure sensor control failure Contact Customer Care.
Steam release valve not seated
properly
Flick quick release button to ensure it is in
the Seal position.
Display remains
blank after
connecting the
power lead
Bad power connection or no power
Inspect power lead for damage. If damage
is noticed, contact Customer Care.
Check outlet to ensure it is powered.
Cooker’s electrical fuse has blown Contact Customer Care.
Any other servicing should be performed by an authorised service representative.
To Next Page
Loading...
Need help?
General
