52
Troubleshooting
Problem Possible Reason Solution
Error code
appears on
display and
cooker beeps
continuously
C1
C2
C6
C6H
C6L
Faulty sensor
Contact Customer Care.
+44 (0) 3331 230051
support@instantpot.co.uk
instantpot.co.uk/#Chat
C5
Temperature is too high
because inner pot is not
placed in the cooker base
Press Cancel and wait for heating element
to cool; ensure there are no foreign
objects in cooker base; insert or reposition
inner pot in cooker base and re-enter
commands.
Temperature is too high
because there is no water
in inner pot
Check for scorching on bottom of inner
pot. Add thin, water-based liquid to the
inner pot according to its size:
3 Litres: 250 mL
5.7 Litres: 375 mL
8 Litres: 500 mL
C7 or
NoPr
Heat element has failed Contact Customer Care.
Not enough liquid
Add thin, water-based liquid to the inner
pot according to its size:
3 Litres: 250 mL
5.7 Litres: 375 mL
8 Litres: 500 mL
Quick release button is in the
Vent position
Flick quick release button to ensure it is in
the Seal position.
Lid
Lid is not in the correct
position for the selected
programme
Open and close the lid.
Do not use a lid when using Sauté.
OvHt /
Burn /
Food
burn
High temperature detected
at bottom of inner pot;
cooker automatically reduces
temperature to avoid
overheating
Starch deposits at the bottom of the inner
pot may have blocked heat dissipation.
Turn the cooker off, release pressure
according to the recipe, and inspect the
bottom of the inner pot.
PrSE
Pressure has accumulated
during a non-pressure
cooking programme
Press quick release button down until it
clicks into Vent position.
Occasional
clicking or light
cracking sound
The sound of power switching and
expanding pressure board when
changing temperatures
This is normal; no action needed.
Bottom of the inner pot is wet
Wipe exterior surfaces of inner pot. Ensure
heating element is dry before inserting
inner pot into cooker base.
In case of error code, contact Customer Care at instantpot.co.uk/support or on +44 (0) 3331 230051.
Any other servicing should be performed by an authorised service representative.
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