HelvC
NugFont
C39
Troubleshooting
4-5
4
Printer Operation Problems (continued)
Symptom Possible Causes Solution
Printer is not
communicating, not
printing, or not
printing properly.
Corrupt or incorrect information in
printer memory.
Reset the memory to return the printer to its default
configuration. For help, see “Resetting the Memory
on Your Printer” in Chapter 6. After you reset the
memory, power off the printer and return the DIP
switches to the required setting. For help, see
“Configuring the Serial Port for Communications” in
Chapter 1.
Print Quality Problems
If your labels are not printing properly, check the following table to locate the symptom
and correct the problem.
Symptom Possible Causes Solution
Blotches printing on
labels.
Dirty printhead. Clean the printhead. For help, see “Cleaning the
Printhead” in Chapter 3.
Dirty media path or rollers. Clean the media path. For help, see “Cleaning the
Media Guides and Media Path” in Chapter 3.
Poor quality label or ribbon stock. Use only Intermec label and ribbon stock to ensure
superior print quality and product performance.
Printing is too light
or too dark.
Incorrect media sensitivity setting. Change sensitivity setting to match the type of media
you are using (for help, see “Setting the Media
Sensitivity Number” in Chapter 2). If you set the
sensitivity setting correctly, try changing the dark
adjust.
Incorrect darkness adjust control
setting.
Adjust the knob to achieve the best print quality. For
help, see “Adjusting the Print Darkness” in Chapter 5.
Poor quality label or ribbon stock. Use only Intermec label and ribbon stock to ensure
superior print quality and product performance.
Dirty printhead. Clean the printhead. For help, see “Cleaning the
Printhead” in Chapter 3.
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