Chapter 3 — Upgrade and Troubleshoot the IP30
IP30 Handheld RFID Reader User’s Guide 33
2 Make sure that your mobile computer is Discovered in the
SmartSystems Console. For help, see the SmartSystems
Foundation Online help.
3 Download the device upgrade (.exe) file onto your desktop PC.
4 Double-click the application file to install it. The application file
appears in the software vault.
5 From the SmartSystems Console in the software vault, locate the
upgrade file, and drag-and-drop it to the mobile computer.
Call Intermec Product Support
You may need to call Intermec Product Support if you have problems
operating the IP30. Before calling, be sure you can answer the
following questions:
• What were you doing when the error occurred?
• What error message did you see?
• Can you reproduce the problem?
• What is the IP30 serial number?
• What versions of the IP30 and RFID software are you using? For
help viewing software versions, refer to your mobile computer
user’s manual.
When you have gathered this information, call Intermec Product
Support at 1-800-755-5505.
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