Section 4: Troubleshooting
Revision 1.4 37 © 2009 Intuicom, Inc.
4 Troubleshooting
Issue Possible Cause(s) Solution
No Power LED indicator on Power is not applied
Incorrect power wiring
Non-operable cable assembly
Confirm power-up operation outside
the tractor.
Confirm cable wiring is correct
Replace cable assembly
Unit powers, but SIG LED never lit
or blinking
Out of Cellular Coverage
No Cellular antenna attached
Insufficient Cellular antenna for
location
Weak or intermittent signal
Confirm operating within carrier’s
coverage area.
Connect adequate Cellular antenna
for location – a directional antenna
may be required in weak coverage
areas.
Move to better coverage or improve
the antenna
GPS LED never lights Unit set to STATIC GPS Message
Missing or bad GPS antenna
Poor coverage – operating indoors
External GGA message source not
tracking or not sending correct
message(s)
Confirm the unit POSITIONING
mode is configured for REALTIME
or DATA PORT.
Confirm a good GPS antenna is
attached to the GPS TNC antenna
port on the front panel – orient the
antenna outdoors with good sky
visibility.
If GPS (GGA) messages are
provided via an external device on
the DATA port, confirm that the
device is actually sending messages
and that its GPS is tracking, baud rate
on data port
MDM LED never lights Poor Cellular coverage
Missing or bad Cellular antenna
Non-activated unit (CDMA)
Non activated unit (GSM)
Confirm operating within the
carrier’s coverage area.
Confirm good and adequate Cellular
antenna is attached, and if applicable,
oriented.
Confirm unit has been successfully
activated. Also confirm correct
carrier log-in parameters (user name,
password, etc.)
Confirm an active SIM is inserted
and APN parameters correctly
configured.
SVR LED never lights Unit unable to establish TCP
socket connection to server -
Incorrect Server Address or Port
Configuration
Configure Server IP Address and
Port
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