Status
Inxpect Safety 
application messages
Problem Remedy
5 flashes *
MASKING, Signal error Masking, micro-
controller, micro-
controller peripherals, 
radar or radar control in 
error
Check that the sensor is correctly installed 
and that the area is free of any objects 
that obstruct the field of view of the 
sensors.
PERIPHERAL ERROR Error detected by 
diagnostics relative to 
the internal micro-
controller, its internal 
peripherals or 
memories
If the issue persists, please contact 
assistance service.
6 flashes *
ACCELEROMETERERROR Inclination of the 
sensor different from 
the installation 
inclination
Check if the sensor has been tampered 
with or if the side screws or fastening 
screws are loose.
Note *: flashes at 200 ms intervals and then with a 2 s pause.
7.1.3 Other problems
Problem Cause Remedy
Undesired alarms Transit of people or objects in 
close proximity to the detection 
field
Change the sensors sensitivity, "Change the 
configuration" on page71.
Machinery in safe 
status without 
motion in the 
detection field
No power supply Check electrical connection.
Contact assistance service if necessary.
Failure of the control unit or one 
or more sensors
Check the status of the LEDs on the control unit, see 
"Control unit LED" on page73.
Access the application Inxpect Safety, on the 
Dashboard page, mouse-over on    in 
correspondence with the control unit or the sensor.
The voltage value 
detected on the SNS 
input is zero
The chip that detects inputs is 
faulty
Contact assistance service.
The system does not 
function correctly
Control unit error Check the status of the LEDs on the control unit, see 
"Control unit LED" on page73.
Access the application Inxpect Safety, on the 
Dashboard page, mouse-over on    in 
correspondence with the control unit or the sensor.
Sensor error Check the status of the LEDs on the sensor, see 
"Sensor LED" above.
Access the application Inxpect Safety, on the 
Dashboard page, mouse-over on    in 
correspondence with the control unit or the sensor.
7.2 Event log management
7.2.1 Introduction
The event log recorded by the system can be downloaded from the Inxpect Safety application in a PDFfile. The 
system saves up to 4500 events, divided in two sections. In each section the events are displayed from the most 
recent to the least recent. Above this limit, the oldest events are overwritten.
7.2.2 Download the system log
1.  Start the Inxpect Safety application.
2.  Click  Settings and then Activity History.
7. Maintenance and troubleshooting
LBK System Series| Instruction manual v1.2 SET 2021|SAF-UM-LBKBus-en-v1.2|© 2020-2021 Inxpect SpA
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