What to do if Iridium Touch terminals show 'No network signal detected'?
It's normal for the LED to turn red briefly, but if it stays red, it indicates a problem. Contact your service provider and provide all information displayed on the web pages, including the LED colors.
What to do if my Iridium Touch terminals unit shows 'Authentication Failure'?
First, check the SIM status on the Status web page and ensure you are using a valid SIM card. If the issue persists, contact your service provider.
What to do if my Iridium 9801 Touch terminals unit displays 'No GPS signal'?
You might be in an area where a GPS signal is not available. If the problem continues after the vessel moves, contact your service provider and report that the internal GPS has failed.
What to do if my Iridium Touch terminals unit shows 'Indeterminable Location'?
Check the GPS LED on the BDE. If the LED is green, check the GPS status on the web page. Then, contact your service provider with this information and any denial information.
What to do if there is no power supplied to the BDE of Iridium 9801 Touch terminals?
Get a qualified person to check the power being supplied to the BDE. It should be between 11 – 32VDC at the input to the BDE and capable of providing up to 50W.
What to do if the Iridium 9801 Touch terminals BDE cannot communicate with ADE?
Get a qualified person to check the connection between the BDE and ADE, including the connections at both ends and the entire cable.
What to do if the Iridium 9801 Touch terminals BDE is switched off when power is supplied?
Remove the SIM cover and make sure the on/off switch is in the 'on' position. When the switch is on, the LED should be green. If the switch is on and the LED remains amber, contact your service provider.
What to do if my Iridium 9801 unit shows 'Restricted Area'?
Wait until you move into a different geographical area.
What to do if my Iridium 9801 unit shows 'IMSI invalid'?
Call service provider.
What to do if my Iridium 9801 unit shows 'IMEI Blacklisted'?
Call service provider.
Highlights critical safety warnings and cautions for system operation and installation.
Specifies minimum safe distances from the ADE due to RF transmission.
Provides guidelines for selecting an optimal location for the Above Decks Equipment.
Step-by-step instructions for physically mounting the ADE unit.
Provides guidelines for selecting a suitable location for the Below Decks Equipment.
Step-by-step instructions for mounting the BDE unit.
Steps to access and log into the ISU's web interface for configuration.
Mapping LED states to potential fault conditions and their causes.
Recommended steps to resolve common fault conditions indicated by LEDs.
Reasons for network access denial and actions to take when contacting support.
General| Battery Life | Up to 30 hours |
|---|---|
| Connectivity | Iridium satellite network |
| Operating Temperature | -20°C to +55°C |
| Storage Temperature | -40°C to +85°C |
| Water Resistance | IP65 |
| GPS | Yes |
| SOS Button | Yes |
| Network | Iridium |
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